Operations Lead, Digital Health Platform (Statewide)

NSW Health; Willoughby; On-site; AUD 138,000 - 156,000; Full time

Job summary

NSW Health's Single Digital Patient Record (SDPR) program seeks an Operational Lead to guide day-to-day support, maintenance, and continuous improvement of critical health technology applications. You will drive operational excellence and ensure clinicians have reliable access to digital tools across NSW.

The role leads a BAU team across integrated health applications, coordinating with stakeholders, vendors and technical teams to deliver high-quality service in a fast-paced healthcare

Qualifications

• This role requires experience leading and developing high-performing teams in complex service delivery or IT support.
• Strong stakeholder engagement, communication, and customer-focused prioritization.
• Experience supporting enterprise applications and ITSM operations, including incident management.
• Analytical thinking to interpret data, identify trends and drive improvements.
• Comfort with on-call, shift or after-hours support when required.

Responsibilities

• Lead and develop a team of Support Analysts to deliver high-quality application support.
• Manage complex incidents and escalations, meeting SLAs and expectations.
• Oversee system administration, testing, change validation and BAU processes.
• Build effective relationships with stakeholders, vendors and technical teams.
• Drive operational excellence through data, knowledge management and improvements.

Skills

Leadership

Stakeholder engagement

IT service management

Analytics & data-driven improvement

On-call support

Job description

NSW Health's Single Digital Patient Record (SDPR) program seeks an Operational Lead to guide day-to-day support, maintenance, and continuous improvement of critical health technology applications. You will drive operational excellence and ensure clinicians have reliable access to digital tools across NSW.

The role leads a BAU team across integrated health applications, coordinating with stakeholders, vendors and technical teams to deliver high-quality service in a fast-paced healthcare