Digital Operations Lead - Hybrid, Reliability & Impact

Bupa ANZ; Melbourne; Hybrid; AUD 180,000 - 260,000; Full time

Job summary

Bupa ANZ is seeking a Digital Operations Capability Lead to drive performance, reliability and continual improvement of operational support services across the Digital portfolio. The role acts as the onshore link between Digital leadership, Digital crews, Technology Operations and the BCC, setting priorities and guiding cross-team improvements.

In partnership with the BCC Digital Operations team, you will oversee governance of service outcomes, operational risk, and escalation handling while

Qualifications

• Demonstrated leadership experience in technology operations, application support or similar environments.
• Experience accountable for service performance and operational risk.

Responsibilities

• Set operational priorities and outcomes for the Digital portfolio.

Skills

Leadership

Accountability

Cross-team collaboration

Governance

Stakeholder management

Service operations

Incident management

Communication

Education

ITIL certification or equivalent

Job description

Bupa ANZ is seeking a Digital Operations Capability Lead to drive performance, reliability and continual improvement of operational support services across the Digital portfolio. The role acts as the onshore link between Digital leadership, Digital crews, Technology Operations and the BCC, setting priorities and guiding cross-team improvements.

In partnership with the BCC Digital Operations team, you will oversee governance of service outcomes, operational risk, and escalation handling while