Eyecare Operations Leader - Flexible, Multi-Site Growth

Bupa ANZ; Melbourne; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Tech discounts

Fitness perks

Lifestyle perks

Flexible working from home

Job summary

Bupa ANZ is seeking an Eyecare Operations Manager to lead eyecare performance across Optical & Hearing practices nationwide. Reporting to the COO, you will drive patient access, clinician utilisation and service standards while guiding workforce planning and capital expenditure initiatives.

You will partner with Clinical Leadership to ensure operational excellence, exceptional customer experiences and staff engagement across the network.

Qualifications

• Optometry degree is required.
• Experience leading multi-site healthcare, retail healthcare or service-based operations.
• Demonstrated success in managing operational performance across geographically dispersed teams.
• Experience in workforce planning, rostering, resource deployment and productivity optimisation.
• Strong financial, commercial and analytical skills with budgets and metrics.

Responsibilities

• Lead day-to-day operational eyecare performance of Bupa Optical & Hearing practices nationally.
• Drive accountability for customer, people, operational and financial outcomes.
• Oversee appointment book management in line with clinical frameworks and service standards.
• Optimise clinician utilisation, patient access and practice productivity.
• Lead execution of the eyecare customer journey across all practices.
• Contribute to workforce planning, deployment and productivity initiatives across the network.

Skills

Leadership

Operational management

Workforce planning

Customer experience

Budget management

Education

Optometry degree

Job description

Bupa ANZ is seeking an Eyecare Operations Manager to lead eyecare performance across Optical & Hearing practices nationwide. Reporting to the COO, you will drive patient access, clinician utilisation and service standards while guiding workforce planning and capital expenditure initiatives.

You will partner with Clinical Leadership to ensure operational excellence, exceptional customer experiences and staff engagement across the network.