Digital Health Solutions Specialist: Tech Support & Training

Getinge Australia Pty Ltd; Sydney; On-site; AUD 110,000 - 140,000; Full time

Job summary

Getinge is seeking a customer-focused Applications & Technical Services Specialist to join our Digital Health Solutions team. You will provide technical expertise, application support, system implementations, and customer training across our digital healthcare portfolio.

Based in Australia, you’ll work with customers across Australia and New Zealand, deliver installations, troubleshoot issues, and drive adoption of our software and hardware solutions while maintaining quality and safety

Qualifications

• Experience in IT support, application support or technical services.
• Strong Microsoft Windows and troubleshooting skills.
• Excellent communication and customer service abilities.
• Experience delivering training, implementations or customer-facing projects.
• Strong organisational, analytical and problem-solving skills.
• Experience within healthcare, medical devices or digital health is highly regarded.

Responsibilities

• Providing application and hardware support for Digital Health Solutions products, including troubleshooting via phone, remote access, and onsite visits.
• Managing customer support requests and ensuring service levels and customer expectations are consistently achieved.
• Delivering system implementations, installations, and upgrades within agreed project timelines and budgets.
• Conducting customer training and education programs to ensure successful product adoption.
• Creating and maintaining installation, training, and technical documentation.
• Supporting sales and customer-facing teams with product expertise, demonstrations, and technical guidance.
• Building strong relationships with healthcare customers and providing an exceptional customer experience.
• Maintaining compliance with quality assurance, workplace health and safety, and business management system requirements.

Skills

IT support

Application support

Customer service

Troubleshooting

Training delivery

Tools

Windows OS

Job description

Getinge is seeking a customer-focused Applications & Technical Services Specialist to join our Digital Health Solutions team. You will provide technical expertise, application support, system implementations, and customer training across our digital healthcare portfolio.

Based in Australia, you’ll work with customers across Australia and New Zealand, deliver installations, troubleshoot issues, and drive adoption of our software and hardware solutions while maintaining quality and safety