Applications & Technical Services Specialist - Digital Health Solutions

Getinge Group; Willoughby City Council; On-site; AUD 90,000 - 120,000; Full time

Job summary

Getinge is seeking an Applications & Technical Services Specialist within Digital Health Solutions to support, implement, and train across its healthcare software and hardware portfolio in Australia and New Zealand.

You will troubleshoot, install, and upgrade systems, while building strong client relationships and ensuring adoption and satisfaction with the provided solutions. A strong background in IT support and customer-facing projects is preferred.

Qualifications

• Experience in IT support, application support or technical services.
• Strong Windows troubleshooting and remote support skills.
• Excellent communication and customer service abilities.
• Experience delivering training, implementations or customer-facing projects.

Responsibilities

• Provide application and hardware support for Digital Health Solutions products, via phone, remote access, or onsite visits.
• Manage customer support requests and maintain service levels.
• Lead system implementations, installations and upgrades within project timelines and budgets.
• Deliver customer training and education programs for product adoption.
• Create and maintain installation, training, and technical documentation.
• Support sales with product expertise and technical guidance.

Skills

IT support

Application support

Technical services

Windows troubleshooting

Customer service

Training delivery

Project participation

Analytical thinking

Problem solving

Healthcare tech awareness

Tools

Windows OS

Remote support

Ticketing systems

Job description

Applications & Technical Services Specialist - Digital Health Solutions

At Getinge, we are driven by the belief that everyone deserves access to the best possible care. As a global leader in medical technology, we provide innovative products and solutions that enhance clinical outcomes and streamline workflows across intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life sciences.

With over 12,000 employees and a presence in more than 135 countries, we are united by a shared purpose: to make life-saving technology accessible to more people. Join our diverse and passionate team and build a career that inspires growth, purpose and meaningful impact.

We’re looking for a customer-focused Applications & Technical Services Specialist to join our Digital Health Solutions (DHS) team. In this role, you'll provide technical expertise, application support, system implementations, and customer training across our digital healthcare solutions portfolio, helping healthcare providers maximise the value of their technology investments.

You’ll work closely with customers throughout Australia and New Zealand, delivering exceptional support, troubleshooting technical issues, coordinating installations, and ensuring successful adoption of our innovative healthcare software and hardware solutions.

About the role:

As an applications & Technical Services Specialist, you will be responsible for:

• Providing application and hardware support for Digital Health Solutions products, including troubleshooting via phone, remote access, and onsite visits.
• Managing customer support requests and ensuring service levels and customer expectations are consistently achieved.
• Delivering system implementations, installations, and upgrades within agreed project timelines and budgets.
• Conducting customer training and education programs to ensure successful product adoption.
• Creating and maintaining installation, training, and technical documentation.
• Supporting sales and customer-facing teams with product expertise, demonstrations, and technical guidance.
• Building strong relationships with healthcare customers and providing an exceptional customer experience.
• Maintaining compliance with quality assurance, workplace health and safety, and business management system requirements.

About you

You are a technically savvy and customer-focused professional who enjoys solving problems and building strong relationships. You thrive in a fast-paced environment and take pride in delivering outstanding customer experiences.

You’ll bring:

• Experience in IT support, application support or technical services.
• Strong Microsoft Windows and troubleshooting skills.
• Excellent communication and customer service abilities.
• Experience delivering training, implementations or customer-facing projects.
• Strong organisational, analytical and problem-solving skills.
• Experience within healthcare, medical devices or digital health is highly regarded.

What’s in it for you:

• Opportunity to be part of a leading respected global health tech company – delivering excellence in quality healthcare solutions
• Ongoing development - Help you be the best you can be by investing in your professional development
• To be part of a fantastic team culture – let’s celebrate your successes!
• To provide the flexibility you need to do your best work and support your holistic wellbeing – be part of a progressive network!
• Career growth – global & local opportunities
• Compensation & benefits – Paid parental leave & competitive salary packages

If you enjoy high levels of responsibility, building strong interpersonal relationships, and are driven to achieve great results we look forward to hearing from you.

Successful applicants will be required to undergo relevant references, police, and medical checks prior to appointment.