Digital Content Designer (12-Month UX Writing Role)

Commonwealth Bank; Sydney; On-site; AUD 80,000 - 110,000; Full time

Job summary

Commonwealth Bank in Sydney is seeking a Digital Content Specialist for a 12-month term. You will craft clear, accessible content across the CommBank app, NetBank, CEBA and other digital channels, using content design, UX writing and customer insight.

Collaborate with product, design, research and risk teams to simplify information, improve journeys and drive a consistent editorial voice. You’ll translate complex policies into customer-friendly language and contribute to content standards.

Qualifications

• You are passionate about simple, inclusive and accessible content.
• Experience writing high-quality content for digital products, mobile apps or websites.
• Strong UX writing, content design or digital content strategy capability.
• Excellent writing, editing and communication skills.
• Experience working with cross-functional teams in Agile environments.
• A strong understanding of accessibility, inclusive design and plain language principles.
• The ability to influence stakeholders and confidently explain content recommendations.
• Experience using customer research, analytics and insights to guide decision-making.
• Strong organisational skills and the ability to manage multiple priorities and deadlines.
• Familiarity with content governance, review and approval processes.

Responsibilities

• Edit and create meaningful content that helps customers complete tasks across our digital platforms.
• Use style guides, checklists and resources to deliver our brand’s tone of voice.
• Manage and prioritise your projects from initial requirements to approvals.
• Create and optimise customer-facing content for digital products and services.
• Design clear UX copy, guidance, error messages, help content and conversational experiences.
• Translate complex product, policy or regulatory information into simple customer-friendly language.
• Use customer research, behavioural insights, analytics and feedback to inform content decisions.
• Apply accessibility, inclusive design and plain language principles.
• Partner with Product Owners, Designers, Researchers and stakeholders to solve customer problems.
• Manage stakeholder feedback while maintaining content quality, consistency and tone of voice.
• Support governance and content sign-off processes, including compliance and risk reviews.
• Identify opportunities to improve customer journeys, reduce friction and increase customer confidence.
• Contribute to content patterns, standards and best-practice guidance across Digital.

Skills

Writer

Content design

UX writing

Content strategy

Editing

Communication

Agile

Accessibility

Job description

Commonwealth Bank in Sydney is seeking a Digital Content Specialist for a 12-month term. You will craft clear, accessible content across the CommBank app, NetBank, CEBA and other digital channels, using content design, UX writing and customer insight.

Collaborate with product, design, research and risk teams to simplify information, improve journeys and drive a consistent editorial voice. You’ll translate complex policies into customer-friendly language and contribute to content standards.