Experience Design Chapter Lead - Payments (Hybrid)

Commonwealth Bank of Australia; Sydney; Hybrid; AUD 150,000 - 190,000; Full time

Job summary

Commonwealth Bank of Australia’s NetBank design chapter seeks a Chapter Lead for Experience Design across Payments. You will lead a cross-functional team of designers, researchers and content designers to deliver cohesive, human-centered experiences.

This senior role shapes strategy and governance for NetBank Payments, partnering with product and technology leaders, driving discovery, delivery and design-system evolution in a hybrid working model.

Qualifications

• Experience designing within banking/financial services across native and responsive platforms.
• Proven design leadership and mentorship experience with designers and researchers.
• Strong discovery and delivery track record in dual-track, customer-problem oriented models.
• Comfort with ambiguity and ability to bring vision and customer needs to stakeholders.
• Experience end-to-end product design discovery and delivery at scale.

Responsibilities

• Lead a dual-track experience design process for Netbank Payments.
• Own strategic experience design and governance across Netbank.
• Collaborate with product and technology leadership and fellow design leads.
• Mentor and manage 6–10 designers and researchers across the chapter.
• Develop design capability and contribute to the design system and methodologies.
• Guide end-to-end delivery within a portfolio, aligning with budgets and timelines.

Skills

Banking domain design

People leadership

Stakeholder management

UX research

Dual-track discovery

Job description

Commonwealth Bank of Australia’s NetBank design chapter seeks a Chapter Lead for Experience Design across Payments. You will lead a cross-functional team of designers, researchers and content designers to deliver cohesive, human-centered experiences.

This senior role shapes strategy and governance for NetBank Payments, partnering with product and technology leaders, driving discovery, delivery and design-system evolution in a hybrid working model.