DFV Case Manager for Women & Children: Trauma-Informed Support

Eastlakes Family Support Service Inc; Campbelltown; On-site; AUD 56,000 - 70,000; Full time

Benefits offered by this job

Salary packaging

Superannuation

Professional development

Job summary

Eastlakes Family Support Service Inc is seeking a DFV Case Manager to support women and children experiencing domestic and family violence in New South Wales. The role involves risk assessment, safety planning and practical, trauma-informed case management.

You’ll build trusted relationships, develop person-centred case plans, coordinate brokerage and payments, advocate for clients, and coordinate with housing, police and other DFV services.

Qualifications

• 3+ years’ experience in case management.
• Relevant tertiary qualification in Social Work/Community Services or related discipline.
• Experience in DFV risk assessment, safety planning and person-centred case planning.

Responsibilities

• Build trust and rapport with women and children experiencing DFV, trauma and complex circumstances.
• Undertake DFV risk assessments and safety planning, responding to changing risk and crisis situations.
• Develop and regularly review person-centred case plans, helping women identify goals and practical next steps.
• Coordinate brokerage and recognition payments, ensuring supports are provided per program requirements.
• Advocate for women and help navigate housing, Centrelink, police, legal and DFV services.
• Collaborate with internal and external services to provide integrated, wraparound support.
• Maintain accurate case documentation and respond to child protection and reporting concerns.

Skills

Case management

Risk assessment

Safety planning

Client advocacy

Education

Tertiary qualification in Social Work/Community Services

Job description

Eastlakes Family Support Service Inc is seeking a DFV Case Manager to support women and children experiencing domestic and family violence in New South Wales. The role involves risk assessment, safety planning and practical, trauma-informed case management.

You’ll build trusted relationships, develop person-centred case plans, coordinate brokerage and payments, advocate for clients, and coordinate with housing, police and other DFV services.