Dev Support Specialist — Front‑Line, QA, & Docs

Glitch-Productions; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Visible impact across the studio

Cross-disciplinary work

Growth pathway

Team of high performers

Job summary

Glitch-Productions, based in Sydney, seeks a front-line support owner with strong customer care instincts and enough technical skill to fix straightforward issues. You will resolve tickets, manage licenses, and document fixes while maintaining release schedules.

You will also QA dev tools, document processes, and help keep artists and staff unblocked with clear communication. You will enjoy writing clear guides, triaging tickets, and escalating complex cases with concise reproduction steps, as

Qualifications

• Strong customer service mindset with patience and professionalism.
• Experience in technical support, dev support, or a similar user-facing role.
• Scripting or development skills (Python preferred) sufficient to diagnose and fix straightforward issues independently.
• Strong written communication and documentation skills.
• Ability to prioritize a busy queue and know when to escalate.
• Familiarity with animation or games studio tools such as Maya, Unreal Engine, ShotGrid, or Toon Boom Harmony.

Responsibilities

• Triage, resolve, and document incoming support tickets across our pipeline tools and systems.
• Create and manage software licenses, and triage and manage easy-to-fix logging and access tickets.
• Escalate complex issues to the right engineer with clear reproduction steps and context.
• Analyze ticket trends and propose permanent fixes for recurring problems.
• QA new and updated dev tools before release.
• Maintain and improve end-user documentation, keeping a consistent style across the team.
• Communicate with artists and staff in plain language, with patience and care.

Job description

Glitch-Productions, based in Sydney, seeks a front-line support owner with strong customer care instincts and enough technical skill to fix straightforward issues. You will resolve tickets, manage licenses, and document fixes while maintaining release schedules.

You will also QA dev tools, document processes, and help keep artists and staff unblocked with clear communication. You will enjoy writing clear guides, triaging tickets, and escalating complex cases with concise reproduction steps, as