Business Systems Manager

Glitch-Productions; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid work

Fun office environment

Regular breakfasts/lunches

Conventions and events access

Close to public transport

Job summary

Glitch Productions is seeking a Business Systems Manager to steer day-to-day operations of the Business Systems department, improving workflows and rolling out better systems across all teams.

You will coordinate projects, lead change management, document processes, and ensure adopted workflows and standards across the company’s systems. This role suits someone who brings structure to complex work and works across multiple teams.

Qualifications

• Experience in project management, operations, or coordinating cross-team initiatives.
• Highly organized with ability to manage multiple initiatives and priorities.
• Experience rolling out new processes or workflows across a department or organization.
• Strong judgement, prioritization, and escalation skills.
• Clear written and verbal communication.
• Ability to work independently on evolving work.

Responsibilities

• Manage delivery schedules and day-to-day priorities across the Business Systems department.
• Coordinate and track Business Systems initiatives and milestones to ensure work stays on track and key deliverables are met.
• Own and coordinate change management for new systems, processes, and workflows. This includes planning rollouts, communicating with other departments, preparing training and reference materials, and following up to confirm team adoption.
• Help prioritize initiatives based on needs, dependencies, urgency, and the team’s capacity.
• Create and maintain clear documentation for company standards, operating practices, and new workflows.
• Run the department’s operating cadence: prepare agendas, capture decisions and action items, and chase follow-ups for recurring check-ins.
• Report on initiative status and system health to the Head of Business Systems.
• Triage incoming requests and tickets for the Business Systems department, directing them to the right owner and tracking them through to resolution.
• Audit how teams are using company systems and processes, and coordinate fixes, retraining, or process updates where needed.
• Help enforce Business Systems governance policies and elevate higher-risk or recurring issues where appropriate.

Skills

Project management

Operations management

Coordination

Prioritization

Communication skills

Independent work

Tools

Airtable

Job description

Glitch Productions is an independent animation studio based in Australia making original, long-form animated shows distributed on YouTube. Our channel has over 23 million subscribers, tens of millions of views per episode, and is still growing strong. Our studio is filled with incredibly talented and passionate artists that are determined to change the way animation is produced and treated in the industry. Our biggest IP; Digital Circus, has amassed over 1.5 billion views across the entire series, and we have a lot more still to come.

About the Role

Glitch Productions is looking for a Business Systems Manager to help run the day-to-day operations of the Business Systems department. This team focuses on how the company operates: improving workflows and rolling out better systems across every department.

Working closely with the Head of Business Systems, you will support this work by coordinating projects, leading change management, documenting our processes, and helping ensure agreed-upon workflows and standards are followed across the company's systems. This role is ideal for someone who enjoys bringing structure to complex work, coordinating across multiple teams and departments, and turning designs into systems people actually use.

What you’ll do

• Manage delivery schedules and day-to-day priorities across the Business Systems department.
• Coordinate and track Business Systems initiatives and milestones to ensure work stays on track and key deliverables are met.
• Own and coordinate change management for new systems, processes, and workflows. This includes planning rollouts, communicating with other departments, preparing training and reference materials, and following up to confirm team adoption.
• Help prioritize initiatives based on needs, dependencies, urgency, and the team’s capacity.
• Create and maintain clear documentation for company standards, operating practices, and new workflows.
• Run the department’s operating cadence: prepare agendas, capture decisions and action items, and chase follow-ups for recurring check-ins.
• Report on initiative status and system health to the Head of Business Systems.
• Triage incoming requests and tickets for the Business Systems department, directing them to the right owner and tracking them through to resolution.
• Audit how teams are using company systems and processes, and coordinate fixes, retraining, or process updates where needed.
• Help enforce Business Systems governance policies and elevate higher-risk or recurring issues where appropriate.

What we're looking for

• Strong experience in project management, operations management, or a similar coordination-focused role.
• Highly organized with the ability to manage multiple initiatives and priorities at once.
• Experience rolling out new processes, systems, or workflows across a department or organization.
• Strong judgement: able to prioritize work, triage requests, and identify where escalation is needed.
• Clear written and verbal communication skills.
• Comfortable reviewing how teams operate and identifying inconsistencies or gaps, and following through with suggested improvements.
• Ability to balance thoroughness with speed, keeping solutions proportionate to the problem being solved.
• Able to work independently and take ownership of ambiguous or evolving work.
• Strong interpersonal skills and confidence working with people across different teams and levels of seniority.
• Quick to pick up new software, and comfortable spending the workday inside the company’s core tools.
• A practical, process-focused mind with an interest in making companies run more efficiently.
• An engaging personality, willingness to learn, and a genuine enthusiasm for making things happen.

Nice to have

• Experience working with Airtable or similar low-code database tools.
• Experience working in a fast-growing company where systems and processes are still being developed and refined.
• Experience working in animation, gaming, entertainment, or another creative industry.
• An understanding of or interest in the arts, animation, gaming, and/or ‘internet nerd’ culture.

What we offer

• Competitive salary and package commensurate with experience
• A flexible environment with opportunities for hybrid work.
• A fun office environment where individual input is valued.
• Regular work functions and free entry to conventions and events.
• Close to public transport in the heart of Parramatta and Melbourne CBD.
• Regular company breakfasts/lunches.
• A diverse team that values independent input and career development.

Our values

Glitch Productions has an art-first mindset. Regardless of which team we’re in, every single team member’s core mission is to create the best art possible, and delight our audience that has given us so much. We achieve this mission through our values:

Passion: First and foremost, every team member has a passion for the work we do and why we do it. It’s what allows us to contribute our creative energy, pitch new concepts, and give everything we make a personal touch that resonates with our fans.

Innovation: From cobbling together sets in a living room, to inventing new pipelines using breakthrough technology, we have always had a focus on innovation and new ideas. We always try to push the boundaries of our industry and keep things fresh and exciting for both the team and our audience.

Teamwork: Animation takes a big team of incredibly talented people and everyone is always ready to pitch in and lend a hand. We believe that our diversity and range of skills are what allows us to create works none of us could do on our own.

Integrity: Our integrity is the heart of our core mission. It’s what allows us to do right for our projects and for each other.

At Glitch Productions, we’re passionate about fostering a diverse and inclusive workplace that reflects our values as a creative studio.

We hire based on skills, passion and potential, and celebrate the diverse perspectives that make our team stronger. We welcome people of all races, genders, sexual orientations, gender identities, ages, educational backgrounds, abilities, and experiences.

Simply put, if you’re a good person and share our passion for animation, we want to hear from you!

Have you led or coordinated the rollout of a new system, process, or workflow across a department or organisation?

Do you have experience creating and maintaining process documentation or operating standards?

Do you have full rights to work in Australia without visa sponsorship?*