Global Customer Support Specialist - English + 1 Language

Procreate; Sydney; On-site; AUD 60,000 - 90,000; Full time

Job summary

Procreate is seeking a Global Customer Support Specialist to assist our growing user base with top-tier service from Sydney. You will respond to queries with empathy, manage App Store reviews, and work with QA to identify issues while learning new features.

The role emphasizes clear communication and user-focused problem solving to ensure a seamless support experience. You’ll provide support mainly in English plus one other language to serve our international community.

Qualifications

• Strong written and verbal communication skills.
• Experience handling customer inquiries across channels.
• Ability to work with cross-functional teams in a fast-paced environment.

Responsibilities

• Respond to customer queries with empathy and clarity.
• Manage App Store reviews and user feedback.
• Collaborate with QA to identify issues and learn new product features.

Skills

Empathy

Clear communication

Bilingual (English + 1 language)

Customer focus

Job description

Procreate seeks a Customer Support Specialist to assist our growing global user base with top-tier service. You will respond to queries with empathy, manage App Store reviews, and collaborate with QA to identify issues while learning new software features.

You’ll provide support mainly in English and another language to serve our international community. The role emphasizes clear communication, user-focused problem solving, and seamless interaction across product knowledge.

Global Customer Support Specialist -- English + 1 Language Sydney, NSW, AU