Technical Support / QA Engineer

PreStartGo; City of Melbourne; On-site; AUD 61,000 - 101,000; Full time

Benefits offered by this job

Kew office access

Hybrid/onsite flexibility

North American hours

Job summary

PreStartGo is a small Australian startup seeking a versatile technical professional to own product knowledge across web app, mobile app and hardware. You will handle onboarding, installations, configurations, maintenance and training while supporting customers.

Day-to-day you’ll handle testing, QA, bug triage, docs, releases, and small dev tasks. You’ll work with AI tools daily and collaborate with Sales. Melbourne-based with some North American hours, full Australian work rights.

Qualifications

• 3–6 years in technical support, QA, solutions engineering or development, ideally SaaS or connected hardware.
• Excellent people skills, calm and clear with non-technical customers; comfortable presenting on calls and demos.
• Strong documentation writer; will own customer docs and website.
• Comfort reading and debugging TypeScript and Dart; proficient with logs, SQL, REST APIs and stacktraces.
• Experience shipping apps via App Store Connect & Google Play Console.
• Daily hands-on with AI tools and defending against product outputs.

Responsibilities

• Product expert: onboard customers, guide installation/setup/maintenance; train users; troubleshoot app, connectivity and pairing; report hardware/software faults with logs.
• Sales bridge: join calls/demos as technical voice; scope pilots/integrations; respond to security questionnaires; support onboarding handoff.
• Docs and website: own installation/configuration/FAQs/release notes; keep product site up-to-date.
• Testing and QA: create test plans; perform regression/exploratory testing on real devices; CI end-to-end coverage.
• Releases: manage App Store Connect & Google Play Console; ship patches; coordinate OTA firmware rollouts and fleet health.
• Bug triage and small dev: reproduce, prioritize, fix small bugs; assist internal tooling in TypeScript/Dart.
• Compliance operations: maintain evidence for ISO 27001 / SOC 2 program.

Skills

Technical support

QA testing

Customer communication

Problem solving

Documentation writing

On-call support

Tools

TypeScript

Dart

SQL

REST APIs

App Store Connect

Google Play Console

Job description

We're a small, privately funded Australian startup making construction and industrial sites safer. Our product is a Bluetooth-connected immobiliser: equipment won't start until the operator completes a digital pre-start inspection using our app, all backed by a cloud platform for fleet managers and safety teams. We're in customer trials, with significant sales opportunities across Australia, New Zealand and North America.

The role

You'll be the person who knows the product best — web app to mobile app to the hardware itself: installation, setup, configuration, maintenance, everyday use and reporting. When a site supervisor can't pair a device, you're the calm voice who sorts it. When Sales needs a technical brain on a call or a demo, that's you too. And when a release goes out, you're the one who made sure it was tested, submitted and safe.

Day to day you'll run support and onboarding, testing and QA, bug triage, app store releases, our customer docs and website, and a steady stream of small dev tasks. You'll build the processes as you go: this is a make-your-own-role kind of job, with a lot of variety and a direct view of every part of the business.

We're an AI-native team — AI tools run through support, testing and development — so you'll use them daily and help run them where they face customers.

What you'll do

• Product expert, support and onboarding: own the inbox across three regions; onboard customer organisations; guide installation, setup and maintenance; run training; troubleshoot app, connectivity and pairing issues; elevate hardware and software faults with repro and logs; help customers with reporting
• Sales bridge: join sales calls and demos as the technical voice; scope pilots and integrations; draft RFP responses and first-pass security questionnaires; run the sales-to-onboarding handoff
• Docs and website: own the customer documentation — install, setup, configuration, maintenance, FAQs, release notes — and keep the website current as the product ships
• Testing and QA: test plans; regression and exploratory testing on real phones and real hardware on a bench rig; automated end-to-end coverage in CI
• Releases: own App Store Connect and Google Play Console end to end; ship patch releases after regression; run staged OTAn firmware rollouts and watch fleet health
• Bug triage and small dev: reproduce, prioritise and investigate; fix small bugs and build internal tooling in TypeScript and Dart, with review
• Compliance operations: keep the day-to-day evidence for our ISO 27001 / SOC 2 program current

You

• 3–6 years as a technical support engineer, QA engineer, solutions engineer or developer — ideally SaaS or connected hardware
• Great with people: clear, calm and friendly with non-technical customers, and comfortable presenting on sales calls and demos
• A strong documentation writer — the customer docs and website will be yours
• Methodical tester on iOS and Android; can read and debug TypeScript and Dart; at home with logs, SQL, REST APIs and stacktraces
• Have shipped apps through App Store Connect and Google Play Console
• Hands‑on with AI tools daily, and sharp about checking what they produce
• Organised and self‑directed — you'll own your queue and your releases
• Melbourne-based, in our Kew office most days, flexible for some North American hours, full Australian work rights

The details

• 12‑month contract to permanent: $550 per day
• Melbourne-based — three days a week at Kew office as a minimum, occasional customer site visits, flexible hours for North American calls
• Small team, real hardware, decisions made in days not quarters
• Start: ASAP