Despatch Administrator

Staff Australia; Melbourne; On-site; AUD 40,000 - 57,000; Full time

Job summary

Staff Australia is seeking reliable Despatch Administrators to join a fast-paced warehouse operation in Melbourne. The role combines order verification, documentation, and transport coordination to ensure on-time dispatch and accuracy.

You will work in a busy logistics environment with training provided on WMS/TMS systems and dispatch procedures, supporting a diverse and dynamic team. Immediate start available for the right candidates.

Qualifications

• Strong attention to detail and accuracy.
• Excellent organisational and time-management skills.
• Clear communication and ability to work under tight dispatch deadlines.
• Reliable and punctual with a willingness to learn.

Responsibilities

• Verify orders with 100% accuracy of SKUs, quantities, pallets and delivery details before dispatch.
• Prepare and check dispatch documentation (dockets, packing slips, labels, consignments).
• Book freight across local, regional and interstate routes using multiple systems.
• Coordinate transport bookings, collection times, delivery schedules and carrier movements.
• Conduct physical order checks against WMS records before releasing freight.
• Maintain correct CHEP/LOSCAM pallet records and ensure proper packaging and labelling.

Skills

Attention to detail

Organisational skills

Communication skills

Prioritisation

Problem-solving

Reliability

Tools

Outlook

Excel

WMS

TMS

Job description

Our client is a leading 3PL warehousing and logistics provider, delivering efficient warehousing, inventory management, transport, and distribution solutions across Australia. Due to continued growth, we are seeking reliable and detail-oriented Despatch Administrators to join their fast-paced operation.

If you thrive in a busy logistics environment and have a strong focus on accuracy, this could be the perfect opportunity for you.

About the Role

As a Despatch Administrator, you will play a critical role in ensuring customer orders are accurately verified, booked, and dispatched on time. This is a hands-on position that combines administration, transport coordination, and physical order verification within the warehouse.

Shift time: 6am to 2pm or 8am - 4pm

Rate: $34.96

Key Responsibilities

• Verify customer orders, ensuring 100% accuracy of SKUs, quantities, pallet counts, and delivery details prior to dispatch.
• Prepare and check dispatch documentation including delivery dockets, packing slips, shipping labels, consignment notes, and manifests.
• Book local, regional, and interstate freight using multiple transport management systems and carrier portals.
• Coordinate transport bookings, collection times, delivery schedules, and carrier movements.
• Conduct physical order checks against WMS records and dispatch paperwork before releasing freight.
• Ensure freight is correctly packaged, labelled, wrapped, and staged for collection.
• Maintain accurate CHEP, LOSCAM, and pallet movement records.
• Liaise with carriers, warehouse teams, and customers regarding deliveries, bookings, and shipment updates.
• Update WMS and TMS systems and maintain accurate dispatch records.
• Assist with general warehouse duties when required.

What We're Looking For

• Previous experience in Despatch Administration, Logistics, Transport Coordination, or a 3PL Warehouse environment preferred.
• Exceptional attention to detail with a strong commitment to order accuracy.
• Basic to intermediate computer skills, including Microsoft Outlook and Excel.
• Strong communication and organisational skills.
• Ability to prioritise tasks and work to tight dispatch deadlines.
• Problem-solving mindset and a proactive approach.
• Reliable, punctual, and willing to learn.

Full Training Provided

Comprehensive one-on-one training will be provided covering:

• Warehouse Management Systems (WMS)
• Transport Management Systems (TMS)
• Transport booking procedures
• Dispatch processes and documentation
• Order verification and carrier coordination

Previous experience with specific systems is not essential. We are looking for individuals with a positive attitude, strong attention to detail, and a willingness to learn.

• Supportive team environment
• Ongoing training and development
• Diverse and fast-paced logistics operation
• Opportunity to build a long-term career in 3PL and supply chain logistics
• Immediate start available for the right candidates

Why Join Staff Australia?

The job search can be challenging, but with Staff Australia, it doesn't have to be. Staff Australia is an equal opportunity employer. We recognise the importance of employee wellbeing. We have been shaping the Australian labour force for over 25 years and are committed to your career journey. People are our business.