Desktop Support Specialist – Flexible, Impactful It

Aarnet Pty; Brisbane; Hybrid; AUD 48,000 - 55,000; Full time

Benefits offered by this job

Hybrid work arrangement

Potential permanent position

Superannuation

Job summary

Synergie Australia is seeking a Customer Service Representative for a trusted client in Northgate, QLD. This is a 3-month temporary assignment with potential for permanent employment.

You will respond to customer enquiries via phone and email, manage requests in Salesforce and internal systems, coordinate service bookings, and maintain accurate records. The role runs Monday to Friday, 9:00am–5:00pm, with $35–$40 per hour plus Super.

Qualifications

• Previous experience within a customer service or contact centre environment.
• Strong communication skills, both written and verbal.
• Excellent organisational and time management abilities.
• High attention to detail and data entry accuracy.
• Proficiency with Microsoft Office Suite.
• Ability to multitask and manage competing priorities.
• Experience using Salesforce or other CRM systems will be highly regarded.
• A positive attitude and strong customer‑focused approach.

Responsibilities

• Responding to customer enquiries via phone and email
• Managing customer requests through Salesforce and internal systems
• Coordinating service bookings and scheduling requirements
• Resolving customer issues and complaints in a professional manner
• Maintaining accurate customer records and account information
• Liaising with internal departments to ensure service delivery standards are met
• Working within KPI and service level expectations
• Building strong relationships with customers and stakeholders

Skills

Customer service experience

Strong communication

Organisational skills

Attention to detail

Multitasking

Tools

Salesforce

CRM systems

Microsoft Office

Job description

Synergie Australia is seeking a Customer Service Representative for a trusted client located in Northgate, QLD

The important parts:

• Pay: $35-40 per hour + Super
• Duration: 3-month temporary assignment with potential for permanent employment
• Hours: Monday–Friday 9:00am - 5:00pm
• Location: Northgate QLD

What you will be required to do:

You’ll be responsible for delivering exceptional customer service while supporting national accounts and managing customer enquiries across multiple channels.

• Responding to customer enquiries via phone and email
• Managing customer requests through Salesforce and internal systems
• Coordinating service bookings and scheduling requirements
• Resolving customer issues and complaints in a professional manner
• Maintaining accurate customer records and account information
• Liaising with internal departments to ensure service delivery standards are met
• Working within KPI and service level expectations
• Building strong relationships with customers and stakeholders

To be successful in the role you will:

• Previous experience within a customer service or contact centre environment
• Strong communication skills, both written and verbal
• Excellent organisational and time management abilities
• High attention to detail and data entry accuracy
• Proficiency with Microsoft Office Suite
• Ability to multitask and manage competing priorities
• Experience using Salesforce or other CRM systems will be highly regarded
• A positive attitude and strong customer‑focused approach

What’s on offer for you:

• Opportunity to join a leading national organisation
• Potential to transition into a permanent position after three months
• Supportive and collaborative team environment
• Career development and progression opportunities
• Hybrid working arrangement available upon permanent conversion
• Stable Monday to Friday roster