Desktop Support Engineer - Windows & SCCM SME

Xpt Software Australia Pty Ltd; Sydney; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Paid parental leave

Employee Assistance Programme (DataC…)

Ongoing learning & certifications

Staff discounts & financial wellbeing

Job summary

Datacom in Sydney is seeking a Desktop Support Engineer to provide end-user services, hardware support, and proactive device management. You will log and resolve tickets, perform desktop/laptop fault diagnostics, and configure devices for new starters with standard builds and apps.

Join a team delivering remote support, software deployment, and relocation services while maintaining SLAs. Strong customer communication and autonomous work style are essential for success in this role.

Qualifications

• Strong customer-focused service delivery to end users.
• Ability to prioritise work to meet service level agreements.
• Solid knowledge of laptops, desktops, printers, mobility devices and AV equipment.
• Excellent verbal and written communication; able to explain technical issues to non-technical audiences.

Responsibilities

• Log, triage and resolve end-user tickets to documented standards.
• Troubleshoot desktop and laptop faults; addressing boot, driver and patch issues.
• Manage identity and access requests including password resets and MFA re-registration.
• Prepare devices for new starters with standard build and apps.
• Support mobility devices end-to-end and device provisioning.

Skills

Customer service

Prioritisation

Hardware knowledge

Communication

Education

PC Laptop OEM Certification

CompTIA A+ Certification

MCITP/Desktop

MOS Certification

Job description

Datacom in Sydney is seeking a Desktop Support Engineer to provide end-user services, hardware support, and proactive device management. You will log and resolve tickets, perform desktop/laptop fault diagnostics, and configure devices for new starters with standard builds and apps.

Join a team delivering remote support, software deployment, and relocation services while maintaining SLAs. Strong customer communication and autonomous work style are essential for success in this role.