Onsite Desktop Support Engineer - End User Services (Wollongong)

Datacom; Wollongong City Council; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Paid parental leave

Employee Assistance Programme (DataYes

Learning and career development

Industry-leading learning platforms

Employee discounts

Job summary

Datacom is seeking a Desktop Support Engineer to deliver End User Services at our customer's site in Wollongong, NSW. The role focuses on onsite support, device provisioning, and responsive incident resolution aligned with business requirements.

You will log and triage tickets, resolve faults across laptops, desktops, printers, and mobility devices, and document fixes to help teammates resolve similar issues quickly in the future.

Qualifications

• Exceptional customer experience with regard to end user services.
• Ability to prioritise work to ensure achievement of all service level agreements.
• Sound knowledge of laptops, desktops, printers, media and audio-visual equipment, BYOD and mobility.
• Excellent verbal and written communication; able to work autonomously with strong time management.

Responsibilities

• Be the reliable first point of contact — log, triage and resolve tickets to a documented standard.
• Work through desktop and laptop faults methodically — boot and performance issues, driver and patch problems, crashes and freezes.
• Handle identity and access requests carefully — password resets, MFA re-registration, new starter accounts and group changes.
• Give new starters a properly prepared device — enrolment, standard build and application packages.
• Look after mobility devices end to end — phones and tablets configured to policy, issues troubleshot, re-provisioning as needed.
• Keep hardware, peripherals and print services running — fault-find, swap out devices, manage warranty/repair, maintain asset register.
• Document what you fix — write clear resolution notes and knowledge base articles.

Skills

Customer service

SLA management

Laptops & Desktops

Printers & AV

BYOD

Communication

Autonomous work

Job description

Datacom is seeking a Desktop Support Engineer to deliver End User Services at our customer's site in Wollongong, NSW. The role focuses on onsite support, device provisioning, and responsive incident resolution aligned with business requirements.

You will log and triage tickets, resolve faults across laptops, desktops, printers, and mobility devices, and document fixes to help teammates resolve similar issues quickly in the future.