Desktop Support Engineer

Cognizant; Western Australia; On-site; AUD 60,000 - 90,000; Full time

Job summary

Cognizant in Perth, WA is seeking an IT Field / Desktop Support Engineer to deliver hands-on remote and deskside support across client sites.

You will work with the IT Service Delivery team to resolve incidents, image and deploy workstations, and manage AD accounts. This onsite role requires strong knowledge of O365, virtual desktops, and room technology.

Qualifications

• Experience delivering IT field/deskside support to end users.
• Familiar with O365 suites and basic end-user services.
• Experience working with Citrix or Microsoft virtual desktops.

Responsibilities

• Provide remote and deskside support for incidents and service requests.
• Image and deploy workstations for joiners, leavers and movers; manage AD adds/removals.
• Administer end-user services including email, Wi‑Fi, printing, and access to network resources (O365, file shares, printers).
• Support Windows and Mac desktops, peripherals and endpoint security solutions.
• Manage hardware inventory and provide VIP support per processes.

Skills

O365 suites

Virtual desktop services

Meeting room tech

Tools

Citrix

Remote Desktop

Job description

About The Role

As an IT Field / Desktop Support Engineer, you will make an impact by delivering hands‑on remote and deskside technical support that keeps Newmont's end users productive and connected. You will be a valued member of the IT Service Delivery - End User Computing team and work collaboratively with the IT Service Delivery Manager / Team Lead and site‑based stakeholders across client locations.

In This Role, You Will

• Provide remote and deskside support to authorized users for incidents, service requests, and information requests, resolving issues in line with agreed service levels
• Provision, image, and deploy workstations for joiners, leavers, and movers, and manage the add/removal of workstations to/from Active Directory
• Administer core end-user services including email, Wi-Fi, printing/scanning, application deployment, and access to network resources such as O365, file shares, and printers
• Support and install desktop computing hardware and peripherals - including Windows and Mac desktops/laptops, monitors, mobile devices, printers, and scanners - alongside associated endpoint security solutions
• Manage warranty and non-warranty hardware, maintain stock levels at key sites, and provide VIP support in line with agreed processes

Work Model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is an onsite position located in Perth, WA. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What You Need To Have To Be Considered

• Strong working knowledge of O365 Suites
• Strong understanding of virtual desktop services (e.g., Citrix/Microsoft)
• Good working knowledge of technology in meeting spaces (e.g., wall-mounted screens, projectors, IP phones, video conferencing devices)

These will help you stand out

• Good end-user interaction and customer service skills

We're excited to meet people who share our mission and can make an impact in a variety of ways. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.