Desktop Support Engineer

Cognizant; Perth; On-site; AUD 65,000 - 90,000; Full time

Job summary

Cognizant in Perth is seeking an IT Field/Desktop Support Engineer to deliver hands-on remote and deskside support, keeping end users productive and connected.

You will work with the IT Service Delivery – End User Computing team across client locations, provisioning devices, managing AD changes, and ensuring core end-user services are running smoothly.

Qualifications

• Strong working knowledge of O365 Suites.
• Strong understanding of virtual desktop services (Citrix/Microsoft).
• Good working knowledge of technology in meeting spaces (screens, projectors, IP phones, video conferencing).

Responsibilities

• Provide remote and deskside support for incidents and service requests, meeting SLAs.
• Provision, image, and deploy workstations for joiners, leavers and movers; manage AD changes.
• Administer end-user services including email, Wi-Fi, printing, app deployment, and access to network resources (O365, file shares).
• Support desktop hardware and peripherals (Windows/Mac PCs, displays, printers, scanners) and endpoint security.
• Manage warranty/non-warranty hardware; maintain stock; provide VIP support per processes.

Skills

O365 suites

Citrix/Microsoft VDI

Meeting room tech

Job description

About the role

As an IT Field / Desktop Support Engineer, you will make an impact by delivering hands‑on remote and deskside technical support that keeps Newmont's end users productive and connected. You will be a valued member of the IT Service Delivery – End User Computing team and work collaboratively with the IT Service Delivery Manager / Team Lead and site-based stakeholders across client locations.

In this role, you will:

• Provide remote and deskside support to authorized users for incidents, service requests, and information requests, resolving issues in line with agreed service levels
• Provision, image, and deploy workstations for joiners, leavers, and movers, and manage the add/removal of workstations to/from Active Directory
• Administer core end‑user services including email, Wi‑Fi, printing/scanning, application deployment, and access to network resources such as O365, file shares, and printers
• Support and install desktop computing hardware and peripherals — including Windows and Mac desktops/laptops, monitors, mobile devices, printers, and scanners — alongside associated endpoint security solutions
• Manage warranty and non‑warranty hardware, maintain stock levels at key sites, and provide VIP support in line with agreed processes

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work‑life balance through our various wellbeing programs. Based on this role's business requirements, this is an onsite position located in Perth, WA.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• Strong working knowledge of O365 Suites
• Strong understanding of virtual desktop services (e.g., Citrix/Microsoft)
• Good working knowledge of technology in meeting spaces (e.g., wall‑mounted screens, projectors, IP phones, video conferencing devices)

These will help you stand out

• Good end‑user interaction and customer service skills

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.