Senior Windows Desktop Engineer

InfiniteWorld; Canberra; Hybrid; AUD 100,000 - 150,000; Full time

Job summary

InfiniteWorld in Canberra is seeking a Senior Windows Desktop Engineer to manage the Standard Operating Environment (SOE) and enterprise Windows/Microsoft 365 stack. You will implement device management for desktop and iOS, oversee patching, and support VPN/VDI solutions while collaborating with security and infrastructure teams.

You will design, document, and sustain enterprise configurations, provide Level 3 support for complex incidents, and mentor junior engineers to drive continuous

Qualifications

• Experience with Microsoft 365 Apps for Enterprise (M365 Pro Plus) servicing and licensing.
• Expert knowledge of Windows 11, Intune, and Group Policy configurations.
• Experience with MDM/MAM through Intune.
• MECM (SCCM) and Intune skills including SOE creation, packaging and patching.
• Strong ability to write technical documentation including SOPs and design docs.

Responsibilities

• Design, develop, maintain and provide Level 3 support for the SOE and desktop configurations (desktop and iOS).
• Manage enterprise messaging and collaboration environment; distribute software and patches.
• Oversee automated patching processes and application packaging/deployment.
• Provide Level 3 support for complex issues escalated from service desk.
• Collaborate with infrastructure, security, and apps teams for integration and policy enforcement.
• Develop and maintain technical documentation, SOPs, and knowledge base articles.
• Participate in upgrades, migrations, and new service rollouts; monitor performance and reliability.
• Mentor junior engineers and contribute to continuous improvement.

Skills

Windows OS & SOE management

Intune & M365 Apps

Group Policy & Automation (PowerShell)

Automation & scripting

Technical documentation & SOPs

Stakeholder engagement

Excellent communication

Team leadership & mentoring

Tools

MECM (SCCM)

Citrix CVAD (Desirable)

MS Exchange & Teams

Remote access solutions (VPN)

Job description

Senior Windows Desktop Engineer

• 12 month contract starting September 2025
• Australian Citizens with a Baseline Government security clearance
• Hybrid opportunity based in Canberra

As an End User Computer Engineer you will contribute your skills and expertise in a multi-disciplinary team focused on managing and enhancing quality end user enabling technologies, including Microsoft Windows standard operating environments (SOE), mobile and desktop device management, and enterprise collaboration and communication tools.

You will work closely with team members and team leads to organise and prioritise work activities to achieve agreed objectives, while maintaining and developing key business relationships. You must be a good communicator, and team player.

Responsibilities

• Design, development, maintenance and (Level 3) support for:
  • the Standard Operating Environment (SOE), including desktop productivity software and corporate device configurations (desktop and iOS mobile)
  • the enterprise messaging and collaboration environment
  • enterprise remote access solutions (virtual desktop and VPN).
• Packaging and deployment of applications.
• Management of automated patching processes.
• Providing expert technical advice across supported platforms and services, including providing input and representing the section in ICT governance and management forums (ICT architectural forums and processes and IT Service Management forums and processes).
• Provide Level 3 support for complex technical issues escalated from service desk and Level 2 teams.
• Collaborate with infrastructure, security, and application teams to ensure seamless integration and policy enforcement.
• Develop and maintain technical documentation, SOPs, and knowledge base articles.
• Participate in project planning and execution for upgrades, migrations, and new service rollouts.
• Monitor system performance and implement proactive measures to ensure reliability and scalability.
• Mentor junior engineers and contribute to continuous improvement initiatives.

Technologies

• Microsoft Windows (and related environment management, monitoring and automation tools)
• Microsoft Exchange (Server and Online) and Microsoft Teams
• Microsoft 365 Apps for Enterprise
• Microsoft Intune (device management and configuration) and Group Policy
• Automation products and scripting with Microsoft PowerShell.

Mandatory Requirements

• Experience/knowledge of Microsoft 365 Apps for Enterprise (M365 Pro Plus) including servicing, update channels, and M365 licensing
• Expert knowledge of Windows 11, Intune and Group Policy configuration (including Advanced Group Policy Management)
• Experience with Mobile Device Management (MDM) / Mobile Access Management (MAM) through Intune.
• MECM (SCCM) and Intune skills including SOE creation/maintenance, application packaging and patching
• Strong experience in writing technical documentation including SOPs and design documentation.

Skills Required

• Strong skills in Microsoft Exchange and Microsoft Intune, in-depth experience in automation in an enterprise ICT context.
• Strong stakeholder engagement and management skills.
• Excellent communication skills (written and verbal).
• Dedication to development as part of a team, including through preparation of detailed documentation and supporting colleagues through coaching and training.
• Strong problem-solving or analytical skills with a focus on resolving issues.
• Dedication to quality assurance and continual improvement.
• Ability to work under broad supervision with a high-degree of independence, and also to work collaboratively within a geographically-disperse team.

Desirable Skills

• Experience with Citrix Virtual Apps and Desktops (CVAD)
• Experience with Australian Government IT Cyber Security processes including ISM, Essential 8 and ACSC hardening guides