Desktop Support Engineer

JOST Australia; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Career development

Job security

Positive work culture

Competitive compensation

Bonus system

Recognition programme

Job summary

JOST Australia Pty. Ltd is seeking an experienced Desktop Support Engineer to provide IT support across Australia and New Zealand.

The role is onsite at the Melbourne head office in Laverton North, supporting office, warehouse, and remote users, with focus on Windows 11, Microsoft 365, OneDrive and SharePoint. Responsibilities include PC/mobile device setup, account management, onboarding/offboarding, asset documentation, and collaboration with vendors and senior IT staff.

Qualifications

• 2+ years' experience in Desktop Support, Service Desk, or IT Support.
• Experience with Windows 11, Microsoft 365, PC, mobile device, and printer support.
• Strong troubleshooting and customer service skills.
• Good communication skills and a willingness to learn.

Responsibilities

• Providing IT support to office, warehouse and remote users.
• Windows 11, Microsoft 365, OneDrive and SharePoint support.
• Setting up and supporting PCs, laptops, mobile devices, and printers.
• Managing user accounts, access permissions, onboarding and offboarding tasks.
• Maintaining asset records and IT documentation.
• Working with vendors and senior IT staff to resolve issues.

Skills

Troubleshooting

Customer service

Communication

Collaborative work

Tools

Windows 11

Microsoft 365

OneDrive

SharePoint

Active Directory

Networking basics

ITIL certs

Job description

JOST Australia Pty. Ltd is a global leader in manufacturing and producer of safety critical products and components for commercial vehicles, our product range includes couplings, axles, suspension units, trailer systems, and waste-handling equipment. We are seeking an experienced Desktop Support Engineer to provide technical support and expertise across our Australian and New Zealand operations. Due to the nature of the work and the industry, this role is an onsite position based at our National Head Office in the Melbourne suburb of Laverton North.

We have on offer…

• Career development – opportunities for growth, training, and skill development.
• Job security - providing stability and opportunities for advancement.
• Positive work culture - a supportive environment with strong values and inclusivity.
• Competitive Compensation and company bonus system.
• Reward and recognition programme.

About the role…

• Providing IT support to office, warehouse and remote users.
• Windows 11, Microsoft 365, OneDrive and SharePoint support.
• Setting up and supporting PCs, laptops, mobile devices, and printers.
• Managing user accounts, access permissions, onboarding and offboarding tasks.
• Maintaining asset records and IT documentation.
• Working with vendors and senior IT staff to resolve issues.

Must have experience…

• 2+ years' experience in Desktop Support, Service Desk, or IT Support.
• Experience with Windows 11, Microsoft 365, PC, mobile device, and printer support.
• Strong troubleshooting and customer service skills.
• Good communication skills and a willingness to learn.

We are looking for…

• Strong problem-solving skills.
• Ability to work collaboratively across departments including interstate teams.

It’s a bonus if you have…

• Active Directory, networking and server admin skills.
• Microsoft or ITIL certifications.

At JOST Australia, we uphold a commitment to creating an atmosphere where mutual respect thrives, offering equal employment opportunities to all applicants and team members alike. Diversity is not just valued but celebrated in our workplace, reflecting our belief that openness is pivotal to our collective success. With this ethos at our core, we actively seek, recruit, nurture, and retain the most talented individuals for every role, ensuring excellence in everything we do.

Currently, applicants must reside within Australia and have full working rights in Australia (there are no sponsorship options for this role). Please note that our recruitment processincludes, proof of work rights documentation, a pre-employment medical examination and reference checks.