IT/OT Support Engineer

RGIT Australia; Adelaide; On-site; AUD 80,000 - 105,000; Full time

Benefits offered by this job

Competitive compensation package

Enhanced parental leave

Flexible working arrangements

Sustainable energy transition

Training and development programs

Inclusive and collaborative working环境

Job summary

AZZO in Adelaide, Australia is seeking an IT/OT Support Engineer to deliver Level 1/2 support across IT and OT environments at customer sites. You will maintain availability, performance and security of core systems through proactive monitoring, incident handling, and well-managed change activities.

The role covers Windows workstations, Microsoft 365 services and identity management, with occasional after-hours support for our global client base.

Qualifications

• 1–3 years hands-on IT support, service desk or junior systems administration experience.
• Able to troubleshoot Windows endpoint, application, account and connectivity issues and escalate when needed.
• Working knowledge of Microsoft 365 and identity concepts (Entra ID, Exchange, Teams) and device management.
• Foundation-level networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi, VLANs, VPNs).
• Strong analytical, troubleshooting and documentation skills.
• Tertiary qualifications in IT, Computer Science, or Engineering (desirable).

Responsibilities

• Provide Level 1/2 IT/OT support for end-user devices, apps and access issues from triage to resolution/escalation.
• Build, configure, deploy and support Windows workstations, laptops, mobile devices and peripherals.
• Administer Microsoft 365 services at a support level (Entra ID, Intune, Exchange, Teams) and handle user provisioning.

Skills

IT support

Troubleshooting

Documentation

Education

IT/CS/Engineering degree

Tools

Microsoft 365

Entra ID

Intune

Exchange

Teams

Job description

Adelaide, South Australia 5000, Australia • A$80,000 - A$105,000

Full-time Permanent Entry Level

Posted 18 Sep 2026

Description

About Us

At AZZO, we are committed to pioneering integrated technology that drives a more sustainable future. Founded in Australia and now operating globally, we specialise in engineering and systems integration solutions that empower businesses to better manage energy and embrace renewable transformation. Our expertise spans advanced energy management, power automation, and digital software platforms, helping clients achieve smarter, cleaner, and more efficient outcomes.

What We Offer

• Competitive compensation package
• Enhanced parental leave
• Flexible working arrangements
• Opportunity to contribute meaningfully to the sustainable energy transition
• Training and development programs for both professional and personal development
• An inclusive and collaborative working environment

The Role

As we continue to grow, we’re seeking a skilled IT/OT Support Engineer to support our Services team. In this role, you’ll provide Level 1/2 support and operational service delivery across IT and OT environments for customer sites. You will maintain the availability, performance, and security of core systems and networks through proactive monitoring, incident and problem resolution, routine administration, and well-managed change activities.

Key Responsibilities:

• Working closely with the Services team, provide Level 1/2 support for end-user devices, applications and access issues, taking ownership from initial triage through to resolution or escalation.
• Build, configure, deploy and support Windows workstations, laptops, mobile devices, peripherals and standard business applications.
• Administer Microsoft 365 services at a support level, including Entra ID, Intune, Exchange and Teams, user provisioning, group membership and basic policy troubleshooting.

Qualifications & Experience:

• Approximately 1–3 years of hands-on IT support, service desk or junior systems administration experience, or equivalent practical capability.
• Demonstrated ability to troubleshoot Windows endpoint, application, account and connectivity issues and to know when to elevate.
• Working knowledge of Microsoft 365 and identity concepts, including Entra ID, Exchange, Teams and endpoint/device management.
• Foundation-level networking knowledge including TCP/IP, DNS, DHCP, Wi-Fi, VLANs and VPNs.
• Strong analytical, troubleshooting, and documentation skills.
• Tertiary qualifications in IT, Computer Science, or Engineering (desirable).

Further Details

This role may require occasional work outside of standard business hours to provide support to our global customer base, including US-based customers.

For any questions regarding the position or the recruitment process please contact People & Culture at [e-mail]

Please note,applicants must currently hold unrestricted working rights in Australia. Only applicantsbased inSouth Australia and Victoria will be considered.

We value diversity and we believe that our uniqueness makes us stronger. We encourage applicants from diverse and/or minority backgrounds to express their interest. We believe in creating a working environment where individualsare ableto bring their full self to work and are valued for their unique contribution.