IT Support

Jotun; City of Melbourne; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Annual leave loading

Income Protection Scheme

Employee Assistance Program

Job summary

Jotun Australia Pty Ltd invites applications for the role of IT Support, based onsite at our Derrimut Head Office in Victoria. This standalone IT support role for Australia ensures an excellent end-user experience by providing day-to-day support across all IT systems, services and digital tools.

Responsibilities include handling first and second-level support, managing tickets, coordinating with vendors, and ensuring licenses and contracts are up to date.

Qualifications

• Experience working within IT Service Management (ITSM) frameworks.
• ITIL Foundation certification is highly regarded.
• Experience supporting end users and training on digital tools.

Responsibilities

• Provide first and second-level IT support to end users and troubleshoot hardware, software, and systems.
• Manage and follow up on support tickets and deliver user training to maximise tool adoption.
• Coordinate with IT vendors to install systems and devices for smooth operations.
• Ensure maintenance contracts and licenses are current and compliant.
• Respond to incidents and service requests within defined SLAs and report KPI metrics.
• Run regional digital initiatives and train users to adopt more digital work practices.
• Provide 2nd-level IT support to companies in emerging markets as needed.
• Act as the primary IT contact for Australia, collaborating with regional and global IT teams.

Skills

ITSM frameworks

ITIL Foundation

End-user support

Job description

Jotun Australia Pty Ltd was established in 1990, starting business operations in Brooklyn, Victoria with the focus in Performance Coatings comprising of Protective , Marine and Powder Coatings. Over the past years, Jotun successfully extended its sales and distribution office in 6 locations in Melbourne, Sydney, Newcastle, Brisbane, Perth and Adelaide. Our business thrusts are focused in strengthening our nationwide presence in performance coatings while continue the focus in people development. Jotun Australia aims to strengthen the Jotun Group’s position in the region through ambitious market growth plans, focusing on innovation, efficiency and profitability in an exciting period of opportunity.

We are now inviting applications for the role of IT Support, based onsite at our Derrimut Head Office. This is a standalone IT support role for Australia, responsible for ensuring an excellent end-user experience by providing day-to-day support across all IT systems, services, and digital tools. The position reports to the Finance Manager and works closely with the Regional IT team, leveraging their expertise and support to deliver local and regional IT initiatives.

Job responsibilities:

Provide first and second-level IT support to end users by troubleshooting hardware, software, and systems issues, managing and following up support tickets, and delivering user training to maximise adoption of digital tools.

To have professional responsibility and stay current with technological developments, contribute and recommend solutions to ensure Jotun operates with optimised solutions and takes advantage of new technology in existing and new markets.

Coordinate with IT vendors in the installation of systems, devices, and components and troubleshooting problems to enable the smooth running of everyday business operations.

Be responsible for ensuring relevant maintenance contracts and licenses are maintained and conduct regular reviews to ensure we are compliant.

Responsible for all incidents, events, and service requests that are assigned to be resolved and attended to within the service levels dictated at the End to End Framework by regular KPI reporting and monitoring

Run improvement initiatives locally/regionally, moving users to be more digital than manual in the way of work by conducting training, developing/integrating new solutions and engaging the business, and aligning to global and regional strategies and to ensure that they are carried out in the most efficient and digital way.

Provide 2nd-level IT support to companies in emerging markets to ensure support requests are handled in an efficient manner and to ensure IT requirements are met as per Service Level Agreements (SLAs).

Act as the primary point of contact for IT support across Australia, collaborating with regional and global IT teams to resolve issues, implement solutions, and support business initiatives.

Skills and job requirements:

Experience working within IT Service Management (ITSM) frameworks; ITIL Foundation certification is highly regarded

Travel is expected to be minimal; however, occasional domestic travel to branch offices or warehouses, and international travel for training or regional collaboration, may be required

Must hold full working rights in Australia (Australian citizen or Permanent Resident) at the time of application

What We Offer:

We are a fast-growing paint company with proven financial success.

Career development encompassing on-the-job experiences and Jotun Academy, our in-house development academy.

Best-in-class paint products that are unparalleled in quality.

We are a values-driven organization where Loyalty, Care, Respect and Boldness are core to the culture and success of our organization.

Annual leave loading.

Company-paid Income Protection Scheme.

Competitive Packages.

Employee Assistance Program

You may refer to the website www.jotun.com to learn more about the organisation.