Desktop Home Assessor - Residential Claims (Desk-Based)

HR Partners; Brisbane; On-site; AUD 104,000 - 141,000; Full time

Job summary

Randstad is partnering with a prominent Australian insurer to recruit a Permanent Desktop Home Assessor (Moderate Severity) based in North Lakes, Brisbane. This role lets you apply your residential building expertise from a desk, with a stable corporate career and clear progression.

You will manage end-to-end property claims virtually, liaising with engineers, builders and customers, and guiding repairs through to completion while maintaining excellent service standards.

Qualifications

• Residential building, renovation, and extensive estimating experience.
• A strong background in reviewing, building, and determining accurate scopes of works.
• Proven experience in building effective business relationships with builders and suppliers.
• Excellent time management, organisational, and communication skills.
• Experience in conflict resolution and negotiating outcomes.
• Confidence using technology and navigating multi-system computer environments.

Responsibilities

• Owning end-to-end management of allocated property claims with virtual assessing, scope and cost control, and negotiation with stakeholders.
• Producing detailed scopes of works and cost documentation; auditing against supplier quotes.
• Engaging with repairers and customers to discuss methodologies and negotiate fair repair costs.
• Interpreting reports from structural engineers, timber flooring specialists, and building consultants.
• Conducting virtual inspections to ensure repairs are completed on time and approving invoices at milestones.
• Authorising emergency make-safe works and providing empathetic support and escalations for vulnerable customers.

Skills

Residential building

Renovations

Estimating

Scope review

Stakeholder relations

Time management

Communication

Conflict resolution

Tech proficiency

Job description

Randstad is partnering with a prominent Australian insurer to recruit a Permanent Desktop Home Assessor (Moderate Severity) based in North Lakes, Brisbane. This role lets you apply your residential building expertise from a desk, with a stable corporate career and clear progression.

You will manage end-to-end property claims virtually, liaising with engineers, builders and customers, and guiding repairs through to completion while maintaining excellent service standards.