Department Leader - Retail Ops & Team Growth

Bunnings; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Team discount

OnePass membership

Exclusive member benefits

Parental leave

Festive gifts

Travel opportunities

Career development

Job summary

Bunnings is seeking a Department Manager to lead a 20+ strong team across a busy specialist area. You’ll drive Service and Operations, manage stock accuracy and safety, and champion Best Experience for customers.

Working closely with Services, Inside the Home, Builders and Lifestyles & Garden teams, you’ll report to the Assistant Site Manager and Site Manager while opening and closing the store. Weekend rosters and holiday work apply.

Qualifications

• Lead and inspire a large team (20+) to deliver the Best Experience through strong engagement, coaching and teamwork.
• Previous experience leading teams in the retail industry or a large, high volume customer focused organisation.
• Champion a Safe & Secure environment by role‑modelling safety leadership and ensuring compliance with policies and procedures.
• Confident leader, experienced in opening and closing the store and supporting smooth trade across weekdays and weekends.
• Build team capability through clear expectations, performance conversations and recognition.
• Deliver on our service promise through effective rostering, planning and being ready when the customer is.
• Drive strong retail fundamentals, including merchandising excellence, sales performance, stock accuracy, availability and loss prevention.

Responsibilities

• Lead a team of 20+ to maintain an engaged and safe work environment, while also performing duty manager responsibilities, including opening and closing the store across weekdays and weekends.
• Build team capability on Best Experience and Safety Culture & Compliance. Including team engagement, performance management and recognition.
• Rostering and strategic planning for your team to deliver on our service promise. Driving department sales through strong merchandising & monitoring of key metrics.
• Action customer feedback to improve the end-to-end customer experience
• Own department stock accuracy including adjustments, replenishment discipline and loss prevention processes.

Skills

Leadership

Team management

Customer service

Safety & wellbeing

KPI understanding

Job description

Bunnings is seeking a Department Manager to lead a 20+ strong team across a busy specialist area. You’ll drive Service and Operations, manage stock accuracy and safety, and champion Best Experience for customers.

Working closely with Services, Inside the Home, Builders and Lifestyles & Garden teams, you’ll report to the Assistant Site Manager and Site Manager while opening and closing the store. Weekend rosters and holiday work apply.