Department Leader — Customer Experience & Stock

Bunnings; Atherton; On-site; AUD 95,000 - 130,000; Full time

Benefits offered by this job

Team discount

OnePass membership

Exclusive team member benefits

12 weeks parental leave

Festive gifts

Discounted Bunnings Cafe food and more

Job summary

Bunnings is seeking a Department Manager to lead a 20+ strong team and drive daily operations, sales, and stock management in a high-volume department. You will work with Service, Inside the Home, Builders and Lifestyles & Garden teams, reporting to the Operations Manager and Complex Manager.

You’ll train and develop your team, deliver Best Experience to customers, and ensure our Widest Range and Best Prices are showcased. Weekend roster and some public holiday work are required.

Qualifications

• Experience leading teams in a retail environment.
• Strong focus on safety and wellbeing in the workplace.
• Ability to drive customer experience and service delivery.

Responsibilities

• Lead a team of 20+ to deliver Best Experience and safe work environment.
• Perform duty manager responsibilities including opening/closing the store on weekdays and weekends.
• Rostering and strategic planning to meet service promises and KPI targets.
• Monitor and respond to customer feedback to improve end-to-end experience.
• Ensure stock accuracy and loss prevention processes.

Skills

Leadership

People management

Customer service

Safety leadership

KPIs

Tools

Stock control systems

Job description

Bunnings is seeking a Department Manager to lead a 20+ strong team and drive daily operations, sales, and stock management in a high-volume department. You will work with Service, Inside the Home, Builders and Lifestyles & Garden teams, reporting to the Operations Manager and Complex Manager.

You’ll train and develop your team, deliver Best Experience to customers, and ensure our Widest Range and Best Prices are showcased. Weekend roster and some public holiday work are required.