Department Lead, Retail Ops & Team Growth

Bunnings; Hastings; On-site; AUD 85,000 - 105,000; Full time

Benefits offered by this job

Team discount

OnePass membership

Exclusive team member benefits

12 weeks paid parental leave

Festive gifts and cafe discounts

Travel store opportunities

Career development pathway

Job summary

Bunnings is seeking a Department Manager to lead a 20+ person team in a high-volume retail environment. You will manage daily store operations, drive service excellence, and ensure safety and compliance across shifts.

The role requires strong leadership, planning, and collaboration with store teams and suppliers to deliver on our Best Experience and widest range with best prices. You will oversee rostering, performance coaching, and loss prevention while championing customer service and

Qualifications

• Experience leading teams in retail or high-volume environment.
• Proven ability to drive service and operations improvement.
• Strong focus on safety, wellbeing and team development.

Responsibilities

• Lead a team of 20+ to maintain an engaged, safe work environment and perform duty manager duties (opening/closing).
• Build capability on Best Experience and Safety Culture & Compliance through coaching and recognition.
• Rostering and strategic planning to deliver service promise and monitor key metrics.
• Act on customer feedback to improve end-to-end customer experience.
• Own stock accuracy, replenishment discipline and loss prevention processes.

Skills

Leadership

Team management

Safety culture

Rostering

Customer service

Merchandising

Performance metrics

Job description

Bunnings is seeking a Department Manager to lead a 20+ person team in a high-volume retail environment. You will manage daily store operations, drive service excellence, and ensure safety and compliance across shifts.

The role requires strong leadership, planning, and collaboration with store teams and suppliers to deliver on our Best Experience and widest range with best prices. You will oversee rostering, performance coaching, and loss prevention while championing customer service and