Dental Assistant/Receptionist - West Pymble Dental Surgery

Abano Healthcare Group; Ku-ring-gai; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Training & career development

Competitive pay up to $40/hr

Job summary

West Pymble Dental Surgery is seeking an experienced Dental Assistant/Receptionist to join our busy practice. The role offers permanent full-time, part-time and casual opportunities with flexible arrangements.

The position covers front-desk duties, appointment management, payments, and occasional sterilisation support. You’ll join a welcoming team within the Abano Healthcare network and have access to training and development opportunities.

Qualifications

• Experience in dental reception and/or assisting.
• Confident supporting patients and working closely with the clinical team.
• Reliable, trustworthy and team-focused approach.
• Experience with dental practice software such as D4W.
• Genuine interest in providing a great patient experience.

Responsibilities

• Welcoming patients and providing a friendly, professional first point of contact.
• Managing the appointment book, including scheduling, confirming and following up appointments.
• Answering phones and handling patient enquiries confidently.
• Processing payments, billing and HICAPS claims.
• Managing day-to-day reception administration.
• Keeping reception organised and running smoothly.
• Communicating clearly with patients, dentists and the wider practice team.
• Confidently managing reception when the Practice Manager is unavailable.
• Supporting sterilisation and infection control when required following structured training.
• Working closely with the clinical team to help maintain an efficient practice flow.

Skills

Dental reception

Patient service

Teamwork

D4W software

Education

Certificate III/IV in Dental Assisting

Tools

D4W dental software

Job description

Be the welcoming face of the practice and help keep things running smoothly behind the scenes.

West Pymble Dental Surgery is looking for an experienced Dental Assistant/Receptionist to join our close-knit team. We have permanent full-time, part-time and casual opportunities available, offering flexibility to suit your availability and what you're looking for.

This is a hands-on position for someone who is confident dealing with patients, comfortable managing reception independently and enjoys being part of a busy dental practice. You'll also have the opportunity to be cross-trained in sterilisation and infection control, giving you a broader understanding of the practice and helping support the team when needed.

West Pymble Dental Surgery has been caring for the local community for over 40 years, with many patients now bringing in the third and fourth generation of their family for treatment. Led by Dr Maxwell Swart, our team is proud of the strong relationships we have built with our patients and the supportive environment within the practice.

Job Description

• Welcoming patients and providing a friendly, professional first point of contact
• Managing the appointment book, including scheduling, confirming and following up appointments
• Answering phones and handling patient enquiries confidently
• Processing payments, billing and HICAPS claims
• Managing day-to-day reception administration
• Keeping reception organised and running smoothly
• Communicating clearly with patients, dentists and the wider practice team
• Confidently managing reception when the Practice Manager is unavailable
• Supporting sterilisation and infection control when required following structured training
• Working closely with the clinical team to help maintain an efficient practice flow

Qualifications

• Have previous experience in dental reception and/or assisting
• Hold a Certificate III or IV in Dental Assisting (advantageous but not essential)
• Be confident supporting patients and working closely with the clinical team
• Bring a reliable, trustworthy and team-focused approach to your work
• Have experience with dental practice software such as D4W (advantageous but not essential)
• Have a genuine interest in providing a great patient experience

Additional Information

• Permanent full-time, part-time and casual opportunities available
• Up to $40 per hour, depending on experience
• Join a supportive team that values experienced and reliable people
• Be part of a practice that has been caring for the local community for more than 40 years
• Convenient West Pymble location at Philip Mall, close to shops and cafés
• Access to further training, development and career opportunities across the wider Abano Healthcare network

West Pymble Dental Surgery is proudly part of the Abano Healthcare Group.

At Abano Healthcare, we are committed to fostering a diverse and inclusive workplace. We value and respect individuals from all backgrounds and believe that diversity drives innovation and success. Join us as we create a culture of inclusion that celebrates unique perspectives and provides equal opportunities for all.