Dental Receptionist

Pe Dental; Logan City; On-site; AUD 55,000 - 65,000; Full time

Job summary

PE Dental PTY LTD in Logan Village, Queensland, seeks a dedicated Dental Receptionist for a full-time role. You will be the first point of contact, handling check-ins, bookings, payments and day-to-day administration to ensure a smooth patient experience.

Strong communication, organisation and attention to privacy are essential. Experience with DW4 and Microsoft Office is preferred; a valid driver’s licence is beneficial for local travel to the clinic.

Qualifications

• Previous experience as a dental receptionist or healthcare front desk is desirable.
• Excellent communication and interpersonal abilities for patients and staff.
• Strong organisation and time management in a fast-paced environment.
• Proficient with dental practice management software and general computing.

Responsibilities

• Greet patients warmly and manage check-ins/check-outs.
• Answer calls, schedule appointments and maintain the booking book.
• Process payments and handle billing inquiries.
• Prepare patient charts and notes for appointments.
• Maintain confidentiality and regulatory compliance.
• Manage correspondence and general administrative duties.
• Support clinicians with basic administrative tasks as needed.

Skills

Dental receptionist experience

Communication skills

Organisational skills

DW4

Microsoft Office

Tools

DW4

Microsoft Office

Job description

PE Dental PTY LTD is seeking a dedicated and professional Dental Receptionist to join our team in Logan Village, Queensland. This is a full-time position that plays a crucial role in delivering an exceptional patient experience from the moment they walk through our doors. As the first point of contact for our patients, you will be instrumental in creating a welcoming atmosphere whilst managing the administrative operations that keep our dental practice running smoothly. This role is essential to our success, ensuring seamless communication between patients, clinical staff and management.

Key responsibilities

• Greet patients warmly and professionally, ensuring they feel welcome and comfortable upon arrival at the practice
• Manage patient check-ins and check-outs, including updating patient records and collecting relevant information
• Answer telephone inquiries, schedule appointments and manage the appointment book efficiently to optimise practice flow
• Process patient payments, handle billing inquiries and maintain accurate financial records
• Assist clinical staff by preparing patient charts and treatment notes prior to appointments
• Maintain confidentiality and comply with all privacy regulations
• Manage correspondence, including letters, emails and insurance documentation
• Perform general administrative duties such as filing, data entry and ordering supplies as needed
• Support dentists and hygienists by providing clinical assistance where appropriate

What we are looking for

• Previous experience working as a dental receptionist or in a similar healthcare reception role is highly desirable
• Excellent communication and interpersonal skills, with the ability to interact professionally with patients and colleagues from diverse backgrounds
• Strong organisational and time management abilities, with the capacity to manage multiple tasks in a fast-paced environment
• Proficiency with dental practice management software and general computer programmes such as Microsoft Office and DW4.
• A keen eye for detail and accuracy, particularly when handling patient information and financial records
• Professional telephone manner and a genuine passion for delivering outstanding customer service
• Knowledge of dental terminology and procedures is beneficial
• Flexibility and adaptability to support the team's changing needs
• Current understanding of privacy laws and patient confidentiality obligations
• A valid driver's licence and reliable transportation to Logan Village

What we offer

We are committed to creating a supportive and inclusive working environment where our team members can thrive. At PE Dental PTY LTD, we offer competitive remuneration, ongoing professional development opportunities and a collaborative team culture. We recognise the importance of work-life balance and strive to provide flexible working arrangements where possible. Our practice is dedicated to staff wellbeing, offering a positive workplace where you will feel valued and supported in your role. We encourage applications from candidates of all backgrounds and are committed to providing an inclusive recruitment process. If you require any adjustments or alternative formats of information at any stage, please do not hesitate to contact us.

About us

PE Dental PTY LTD is a progressive dental practice located in Logan Village, Queensland, dedicated to providing high-quality dental care and exceptional patient experiences. Our practice is built on a foundation of clinical excellence, patient-centred care and a commitment to continuous improvement. We believe in fostering a supportive team environment where both staff and patients are valued and respected. With a focus on delivering comprehensive dental services in a modern, welcoming facility, we pride ourselves on being a trusted healthcare provider in our community.