Dental Receptionist

HBF Health Limited; Townsville City; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Above-award remuneration

Fitness Passport eligibility

Hospital cover for staff

Job summary

HBF Health Limited is seeking a friendly, professional Dental Receptionist for our Townsville practice. You will be the first point of contact for patients, creating a welcoming experience from the moment they walk in.

The role requires excellent communication, a warm manner, and the ability to manage a busy reception environment. You will welcome patients, answer calls, schedule appointments, maintain records, and handle payments and insurance claims.

Qualifications

• Warm, friendly and genuinely enjoys helping people.
• Professional, reliable and well presented.
• Highly organised with excellent attention to detail.
• Confident communicating with patients in person and over the phone.
• Discreet and committed to patient confidentiality.
• Comfortable learning dental software and practice management systems.

Responsibilities

• Welcome patients and provide a friendly, professional reception experience.
• Answer and manage incoming calls, emails and patient enquiries.
• Schedule, confirm and manage patient appointments.
• Maintain accurate patient records and update information as required.
• Process payments, private health insurance claims and other admin tasks.
• Liaise with dentists, dental assistants and other team members for smooth operations.
• Manage cancellations, rescheduling and waiting lists.
• Maintain a clean, welcoming reception area.

Skills

Customer service

Communication

Organization

Phone handling

Team player

Confidentiality

Dental software

Tools

Dental software

Job description

## Dental ReceptionistApply: Townsville: Full time: Posted Yesterday: JR100481We are looking for a friendly, professional, and organised **Dental Receptionist** to join our dental practice. You will be the first point of contact for our patients and play an important role in creating a welcoming, positive experience from the moment they walk through the door.The ideal candidate will have excellent communication skills, a warm and approachable manner, and the ability to confidently manage a busy reception environment.## Key Responsibilities* Welcome patients and provide a friendly, professional reception experience.* Answer and manage incoming phone calls, emails, and patient enquiries.* Schedule, confirm, and manage patient appointments.* Maintain accurate patient records and update information as required.* Process payments, private health insurance claims, and other administrative transactions.* Provide patients with information regarding appointments, treatment, fees, and practice policies.* Liaise with dentists, dental assistants, and other team members to ensure the smooth running of the practice.* Manage appointment cancellations, rescheduling, and waiting lists.* Maintain a clean, organised, and welcoming reception area.* Follow practice procedures relating to patient privacy, confidentiality, and infection control.* Assist with general administration and other duties as required.## About YouWe are looking for someone who is:* Warm, friendly, and genuinely enjoys helping people.* Professional, reliable, and well presented.* Highly organised with excellent attention to detail.* Confident communicating with patients both in person and over the phone.* Comfortable working in a busy environment and managing competing priorities.* A team player with a positive attitude.* Discreet and committed to maintaining patient confidentiality.* Comfortable learning dental software and practice management systems.**Previous dental reception or healthcare experience is highly regarded, but we are also open to candidates with strong customer service and administration experience who are eager to learn.**## What We Offer* A friendly and supportive team environment.* A professional and welcoming workplace.* Ongoing training and development.* Opportunities to build your skills within the dental and healthcare industry.* Above-award remuneration.* Fitness Passport eligibility* No cost Gold Hospital cover for all staff