Dental Receptionist

Gentle Dental Hervey Bay; Hervey Bay; On-site; AUD 42,000 - 54,000; Full time

Job summary

Gentle Dental Hervey Bay, a locally owned family dental practice, is seeking a reliable Dental Receptionist to be the first point of contact for patients. The role offers development opportunities and training within a welcoming environment.

The ideal candidate will be organised, detail-oriented and committed to delivering outstanding patient care, with experience in administration or customer service and a professional presentation. Join a supportive team serving the Hervey Bay community.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in administration, business support, or customer service.
• Professional presentation with strong organisational skills and meticulous attention to detail.
• Reliable, punctual, proactive with a customer-focused attitude.

Responsibilities

• Greet patients, visitors, and staff warmly and professionally, creating a positive first impression.
• Manage incoming calls and schedule appointments accurately and efficiently.
• Coordinate appointment bookings and communicate patient requirements with the clinical team.
• Prepare treatment plans and process payments, including health fund rebates.
• Maintain accurate patient records and provide comprehensive administrative support.
• Ensure clinic operations with restocking, OH&S, and infection control adherence.
• Work independently while contributing to a collaborative team environment.

Skills

Excellent communication

Interpersonal skills

Administration experience

Organisational skills

Detail-oriented

Punctual and proactive

Job description

About Us

Gentle Dental Hervey Bay is a locally owned and operated family dental practice committed to delivering high-quality, personalised dental care in a welcoming and supportive environment. As long-standing members of the Hervey Bay community, we understand the needs of our patients and are dedicated to providing exceptional service.

About the Role

We are looking for reliable and professional Dental Receptionists to serve as the first point of contact for our patients. This position offers the opportunity to develop your skills in a rewarding dental environment, with access to professional development and training. The ideal candidate will be organised, detail-oriented, and committed to delivering outstanding patient care.

Key Responsibilities

• Greet patients, visitors, and staff warmly and professionally, creating a positive first impression
• Manage incoming calls and schedule appointments accurately and efficiently
• Coordinate appointment bookings and communicate patient requirements effectively with the clinical team
• Prepare treatment plans and process payments, including health fund rebates
• Maintain accurate patient records and provide comprehensive administrative support
• Ensure the smooth operation of the clinic, including restocking supplies and adhering to occupational health and safety and infection control standards
• Work independently while contributing effectively to a collaborative team environment

What We Are Looking For

• Excellent communication and interpersonal skills with the ability to build strong rapport with patients
• Previous experience in administration, business support, or customer service
• Professional presentation, strong organisational skills, and meticulous attention to detail
• Reliable, punctual, and proactive with a positive and customer-focused attitude

Why Join Us?

• Become part of a supportive, close-knit team in a well-established and growing practice
• Access opportunities for professional development and career progression
• Work in a respectful and collaborative environment where your contributions are valued
• Play a meaningful role in supporting the health and wellbeing of the Hervey Bay community