Dental Receptionist

Queensland Endodontics; Brisbane; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Above-award pay

Friendly, supportive team

Training and guidance

Career development opportunities

Values-based workplace

Job summary

Queensland Endodontics is seeking a warm, reliable reception professional to welcome patients, manage calls, bookings and records across Wynnum and Capalaba locations. You will support the clinical team when needed and handle HICAPS and payments with accuracy.

We value a friendly, presentable team member who communicates clearly, organizes workloads efficiently and embraces training on practice software and protocols.

Qualifications

• Customer service experience is preferred.
• Dental reception experience is highly regarded.
• Dental assisting skills are a welcome bonus.

Responsibilities

• Welcoming patients and helping them feel comfortable and cared for.
• Answering calls and responding to enquiries in a friendly, professional and timely manner.
• Learning our endodontic booking protocols and knowing when to refer patient questions to the clinical team.
• Booking and coordinating appointments to keep the day running smoothly.
• Managing patient records, correspondence and medical documents with precision, confidentiality and care, while following privacy and document-handling requirements.
• Using dental practice software and learning new systems and processes.
• Processing HICAPS claims, taking payments and completing end-of-day account reconciliation.
• Staying on top of tasks, returning calls promptly and following through on patient enquiries.
• Helping with occasional sterilisation duties, following training and infection control protocols.
• Stepping in to assist the clinical team when needed, where you have the relevant skills and experience.

Skills

Customer service

Dental reception

Teamwork

Punctuality

Attention to detail

Software literacy

HICAPS knowledge

Payment processing

Saturday availability

Tools

Dental practice software

Job description

We're looking for a warm, reliable and professional receptionist to join our specialist endodontic practice. From a welcoming smile at reception to a reassuring conversation over the phone, you'll help make every patient's experience a positive one. This is a reception role, but the ability to step in and assist our clinical team when needed would be highly valued.

Key responsibilities

Welcoming patients and helping them feel comfortable and cared for.

Answering calls and responding to enquiries in a friendly, professional and timely manner.

Learning our endodontic booking protocols and knowing when to refer patient questions to the clinical team.

Booking and coordinating appointments to keep the day running smoothly.

Managing patient records, correspondence and medical documents with precision, confidentiality and care, while following privacy and document-handling requirements.

Using dental practice software and learning new systems and processes.

Processing HICAPS claims, taking payments and completing end-of-day account reconciliation.

Staying on top of tasks, returning calls promptly and following through on patient enquiries.

Helping with occasional sterilisation duties, following training and infection control protocols.

Stepping in to assist the clinical team when needed, where you have the relevant skills and experience.

About you

Have a friendly, approachable manner and take pride in providing excellent customer service.

Are well presented and communicate clearly and professionally, with fluent spoken and written English.

Enjoy working as part of a team and are equally comfortable working independently.

Are punctual, reliable and someone your teammates can count on.

Bring honesty, integrity and pride to your work, treating patients and colleagues with dignity and respect.

Have a keen eye for detail and can organise your workload to complete tasks accurately and on time.

Pick up new software and protocols quickly and enjoy learning.

Know how to process HICAPS claims and take patient payments.

Can work at least four days per week, including some Saturdays, across both Wynnum and Capalaba locations.

Customer service experience is preferred, and dental reception experience is highly regarded. Dental assisting skills are a welcome bonus.

About us

Queensland Endodontics operates specialist endodontic practices across Wynnum and Capalaba locations. We pride ourselves on delivering the highest standards of customer service and believe looking after our patients starts with looking after our team. We provide training to help you deliver excellent care with confidence, and offer friendly colleagues, ongoing support and encouragement to grow.

Above-award pay, with progressive increases based on experience and performance.

A friendly, supportive team that helps each other out.

Training and ongoing guidance so you feel confident in your role.

Support to grow your career, including pursuing further certificates relevant to dental reception or dental assisting.

A workplace that values you.