Dental Reception/Administration Assistant

Jimmys Endodontics; Sydney; Presencial; AUD 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Close-knit team

Fixed hours

Modern facilities

Public transport access

Free macarons and team dinners

Descripción de la vacante

Jimmy's Endodontics is seeking a friendly, professional Reception/Admin Staff Member to join our team. You will be the first point of contact for patients, handling calls, appointments, and basic records, while ensuring a welcoming experience.

No prior experience is required as we provide full on-the-job training. You will work Monday to Friday, 8am-6pm, with a modern, well-equipped practice near Bondi Junction and easy public transport access.

Formación

• Friendly and approachable with good phone manners.
• Strong written and verbal communication.
• Helpful and patient, supports patients' needs.
• Good problem-solving and willingness to learn.
• Organised, punctual and task-oriented.
• Positive attitude and teamwork.

Responsabilidades

• Answering and making phone calls.
• Scheduling appointments and managing patient data.
• Answering emails and organising the inbox.
• Maintaining balanced patient books.
• Handling patient queries and follow-up calls.
• Assisting clinician with emails and letters.
• Coordinating with IT and other clinic services.
• Follow up on referrals.
• Processing payments.

Conocimientos

Phone manner

Written communication

Verbal communication

Organisation

Team player

Problem solving

Descripción del empleo

We are seeking a friendly, professional and highly organised Reception/Admin Staff Member to join our team.

About the role:

Hours:

Monday - Friday 8am-6pm.

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As the first point of contact for our patients, you will play an important role in creating a welcoming and positive experience. You will be responsible for providing excellent customer service, managing appointments, maintaining accurate patient records and supporting the day-to-day operations of the practice.

No previous experience is required! We are happy to provide full on the job training for the right candidate.

Key responsibilities

• Answering and making phone calls
• Scheduling appointments and organising patient data using practice management software
• Answering emails and organising the inbox
• Maintaining balanced and productive patient books
• Answering patient queries, making follow up calls and communicating between the clinician and patient
• Assisting the clinician in writing e-mails and letters
• Liaising with other clinic services e.g. IT support
• Following up on referrals and requests from dentists
• Processing payments

About you

No experience required, but administrative, dental and endodontic experience is a plus.

• Friendly with good phone manner
• Good written and verbal communication skills
• Helpful by nature, ready to assist patients in your best capacity
• Good problem-solving skills and willing to learn about the root canal process
• Organised, punctual and task-oriented
• Positive attitude, a team player with integrity

Benefits:

• Work in a friendly, close-knit team
• Fixed hours, no weekends
• Modern, well-equipped practice
• Clinic easily accessible by public transport - short walk from Bondi Junction Station
• Free macarons baked by Dr Chan, and occasional free dinners with the team

About us:

Jimmy's Endodontics is the practice of Dr Jimmy Chan, specializing in advanced root canal treatments, endodontic retreatments, and microsurgical procedures. We are a caring and professional small team, who pride ourselves in our careful attention to patients' individualised needs.