Dental Practice Manager — Lead & Elevate Your Team

1300SMILES Dentists; Port Douglas; Vor Ort; AUD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Abano Uni Online training

Employee Assistance Program

9% discount on Medibank Corporate

Referral program rewards up to 20000

Flare Benefits app

Zusammenfassung

1300SMILES Douglas is looking for a hands-on Practice Manager to lead day-to-day operations, support clinicians and drive patient experience. You will work with our Regional Operations Manager to create a well-organised practice where the team can perform at their best and patients receive caring, efficient service.

You’ll lead rostering, monitor KPIs and coordinate recruitment in partnership with Abano’s recruitment team, while ensuring infection control and regulatory compliance across the

Qualifikationen

• Experience leading a team and coaching staff.
• Experience coordinating rosters, workloads and daily operations.
• Understanding of KPIs, budgets and business performance; translate into improvements.
• Clear communication and relationship-building with staff and patients.
• Strong problem-solving when things get busy while maintaining service quality.

Aufgaben

• Lead, coach and support the team, including rostering and performance conversations.
• Manage appointment books and chair utilisation to meet targets.
• Monitor KPIs, revenue and wage costs; identify improvement opportunities.
• Coordinate rosters across weekdays and Saturdays.
• Oversee health fund claims and related processes (HICAPS, CDDS).
• Support recruitment and onboarding with Abano's recruitment team.
• Respond to patient feedback professionally and promptly.
• Ensure infection control, WHS, privacy and accreditation requirements.

Kenntnisse

Team leadership

Roster management

Budget & KPIs

Communication

Problem solving

Organisational skills

Customer/patient focus

Change management

Jobbeschreibung

1300SMILES Douglas is looking for a hands-on Practice Manager to lead day-to-day operations, support clinicians and drive patient experience. You will work with our Regional Operations Manager to create a well-organised practice where the team can perform at their best and patients receive caring, efficient service.

You’ll lead rostering, monitor KPIs and coordinate recruitment in partnership with Abano’s recruitment team, while ensuring infection control and regulatory compliance across the