Dental Patient Coordinator & Front Office – Implants & Cosmetic

My Implant Dentist; Melbourne; Hybrid; AUD 65,000 - 85,000; Full time

Job summary

My Implant Dentist, through Wattle Park Dental in Melbourne, is seeking a Dental Patient Coordinator & Front Office for a hybrid role that blends patient reception with treatment coordination.

You’ll welcome patients, manage bookings and payments, explain plans and financing, follow through from consult to treatment day, and track conversion with coaching from our leadership. This is a long-term opportunity for growth in dentistry.

Qualifications

• Experience as dental receptionist or front office coordinator.
• Willingness to train in treatment coordination.
• Strong communication skills and ability to discuss fees confidently.

Responsibilities

• Welcome patients in person and on the phone, and manage the front desk
• Coordinate bookings, confirmations and the day’s schedule to keep the clinic on time
• Handle payments, health fund claims and patient enquiries
• Explain treatment plans, fees and financing options post-consult
• Follow up and book patients through from consult to treatment day
• Track conversion numbers weekly with coaching from leadership

Job description

Dental Patient Coordinator & Front Office – Implants & Cosmetic

Patient Coordinator & Front Office | Wattle Park Dental, Melbourne
Part of My Implant Dentist

The best of both worlds: the warm face of the practice, and the person who helps patients say yes.

This is a hybrid role. You’ll spend a portion of your week on the front desk (welcoming patients, answering phones, managing the book and taking payments) a the portion of your week coordinating treatment: walking patients through their plans, fees and finance options, and following them up to booking.

If you love variety, thrive when it’s busy, and want to grow your skills in treatment coordination, this is for you.

There are two ways in:

You’re an experienced dental receptionist or Front Office Coordinator who wants to step into treatment coordination. We’ll train you in our proven patient journey.

You’re an experienced Patient or Treatment Coordinator who enjoys being hands-on at the front desk too, and wants to be rewarded for results.

What you’ll do

Front office

Welcome every patient in person and on the phone, and make them feel looked after

Manage bookings, confirmations and the day’s schedule so the clinic runs on time

Handle payments, health fund claims and enquiries

Meet patients after their consultation and explain their treatment plan, fees and finance options

Follow up and book patients in, owning their journey from consult to treatment day

Track your conversion numbers weekly, with coaching from our Patient Coordinator lead and Directors

You’ll thrive here if you…

Switch easily between a busy front desk and a calm one-on-one conversation

Build trust quickly and can have honest conversations about money

Stay positive and persistent, even after a “not yet”

Like targets and want to be paid for performance

Want a long-term career in dentistry, not just a job for now

This probably isn’t for you if…

You only want to do treatment coordination, or only reception

A busy front desk and constant phone calls drain you

Structured training: scripts, systems and ongoing coaching

Career pathways for those wanting to grow

Part of My Implant Dentist, a fast-growing, award-winning group with 13+ practices across VIC, WA, QLD and NSW