Dental Front Office Lead - Patient Experience & Ops

Bupa; Blacktown; On-site; AUD 60,000 - 70,000; Full time

Job summary

Bupa Dental Blacktown is seeking a Front Office Coordinator to join our Blacktown practice. You’ll support and coach the reception team, coordinate daily front office operations, and be the friendly first contact for patients.

Working with the Practice Manager, you’ll help keep the team organized and ensure patients feel supported throughout their visit. Ideally you have three or more years of front office coordination experience, preferably in a dental setting.

Qualifications

• Ideally three or more years’ experience in front office coordination, preferable within a dental practice.
• Proven ability to lead and coordinate daily front office operations, ensuring smooth workflows and adherence to best practice standards and procedures.
• Experience guiding and developing a reception team, including coaching, training, and supporting recruitment and performance processes.
• A strong customer service background (dental or allied health experience desirable), with excellent organisational, communication, and computer skills.
• A positive attitude, and commitment to delivering exceptional service.

Responsibilities

• Help create a welcoming patient experience while keeping our front office running smoothly.
• As Front Office Coordinator at our Blacktown practice, you’ll support and coach the reception team, coordinate daily front office operations and be a friendly first point of contact for our patients. Working closely with the Practice Manager, you’ll help keep the team organised and ensure patients feel supported throughout their visit.
• Conveniently located in Westpoint Shopping Centre, our practice is approximately a five minute walk from Blacktown train station, with parking available.
• This full time role works Tuesday to Saturday: Tuesday, Wednesday and Friday: 8:30am - 5:30pm; Thursday: 8:30am - 4:00pm; Saturday: 8:30am - 4:30pm. The roster totals 38 working hours per week, excluding scheduled breaks.

Skills

Front desk coordination

Team leadership

Staff coaching

Customer service

Tools

Computer skills

Job description

Bupa Dental Blacktown is seeking a Front Office Coordinator to join our Blacktown practice. You’ll support and coach the reception team, coordinate daily front office operations, and be the friendly first contact for patients.

Working with the Practice Manager, you’ll help keep the team organized and ensure patients feel supported throughout their visit. Ideally you have three or more years of front office coordination experience, preferably in a dental setting.