Front Office Coordinator

Bupa Dental; Blacktown; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Exclusive discounts

Career growth opportunities

Job summary

Bupa Dental Blacktown is seeking a Front Office Coordinator to support and coach the reception team, coordinate daily front office operations, and be the friendly first contact for patients at Westpoint Shopping Centre, Blacktown. The role requires 3+ years of front office coordination experience (preferably in a dental practice), strong leadership, and excellent customer service.

You will work Tuesday to Saturday, 38 hours per week, contributing to a welcoming patient experience and continual

Qualifications

• Ideally three or more years’ experience in front office coordination, preferable within a dental practice.
• Proven ability to lead and coordinate daily front office operations, ensuring smooth workflows and adherence to best practice standards and procedures.
• Experience guiding and developing a reception team, including coaching, training, and supporting recruitment and performance processes.
• Confidence in tracking key practice metrics, managing patient feedback and complaints professionally, and driving continuous improvements to enhance the patient experience.
• A strong customer service background (dental or allied health experience desirable), with excellent organisational, communication, and computer skills, and the ability to use initiative and sound judgment.
• A positive attitude, and commitment to delivering exceptional service.

Responsibilities

• Support and coach the reception team, coordinate daily front office operations.
• Be a friendly first point of contact for patients and assist the Practice Manager to keep the team organized.
• Ensure patients feel supported throughout their visit and uphold service standards.
• Maintain efficient front desk workflows and contribute to continuous service improvements.

Skills

Front office coordination

Team leadership

Customer service

Communication

Computer skills

Job description

Front Office Coordinator | Bupa Dental Blacktown

Employment Type: Full Time

Location: Westpoint Shopping Centre, Blacktown

AtBupa,purpose meets possible.Join us and help shape a future where healthcareismore connected, morepersonalandmore human.

We’rea global healthcare leader trusted bymillionsandcommitted to helping people tolive longer, healthier, happier lives and making a better world.Healthcare is changing, and so are we.We’reinvesting in more clinics, bettersystemsand smarter, more connected ways to help our customers.As wecontinue toexpand our services and invest in innovation,you’llhelp create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.

Here, your work has purpose, your voice matters and your futureisfull of possibility.

Just imagine the impact you could make.

The purpose of this job is.

Help create a welcoming patient experience while keeping our front office running smoothly.

As Front Office Coordinator at our Blacktown practice, you’ll support and coach the reception team, coordinate daily front office operations and be a friendly first point of contact for our patients. Working closely with the Practice Manager, you’ll help keep the team organised and ensure patients feel supported throughout their visit.

Conveniently located in Westpoint Shopping Centre, our practice is approximately a five minute walk from Blacktown train station, with parking available.

Whatyou’llneedto make it possible

Ideally three or more years’ experience in front office coordination, preferable within a dental practice.

Proven ability to lead and coordinate daily front office operations, ensuring smooth workflows and adherence to best practice standards and procedures.

Experience guiding and developing a reception team, including coaching, training, and supporting recruitment and performance processes.

Confidence in tracking key practice metrics, managing patient feedback and complaints professionally, and driving continuous improvements to enhance the patient experience.

A strong customer service background (dental or allied health experience desirable), with excellent organisational, communication, and computer skills, and the ability to use initiative and sound judgment.

A positive attitude, and commitment to delivering exceptional service.

This full time role works Tuesday to Saturday:

• Tuesday, Wednesday and Friday: 8:30am – 5:30pm
• Thursday: 8:30am – 4:00pm
• Saturday: 8:30am – 4:30pm

The roster totals 38 working hours per week, excluding scheduled breaks.

Whyyou’lllove it?

A people-first culture that supports your health, happiness, and wellbeing.

Career growth opportunities through ongoing learning and internal pathways.

Exclusive benefits and discounts, including health insurance, tech, fitness, and lifestyle perks.

A workplace that recognises, rewards, and celebrates your success.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed toprovidingequal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.