Patient-Focused Dental Reception & Assistant

Abano Healthcare; Sydney; On-site; AUD 45,000 - 65,000; Full time

Job summary

Abano Healthcare's West Pymble Dental Surgery is seeking a friendly dental receptionist to be the first point of contact, greet patients, manage appointments, answer phones, and handle enquiries with professionalism. You will support day-to-day reception duties and help maintain an efficient practice flow.

Join a long-established practice near West Pymble, with flexible permanent, part-time, and casual opportunities.

Qualifications

• Experience in dental reception and/or assisting.
• Certificate III/IV in Dental Assisting (advantageous).
• Confident with patients and working closely with the clinical team.
• Reliable, trustworthy and team-focused.
• Experience with D4W (advantageous).
• Genuine interest in providing a great patient experience.

Responsibilities

• Welcoming patients and providing a friendly, professional first point of contact.
• Managing the appointment book, including scheduling, confirming and following up appointments.
• Answering phones and handling patient enquiries confidently.
• Processing payments, billing and HICAPS claims.
• Managing day-to-day reception administration.
• Keeping reception organised and running smoothly.
• Communicating clearly with patients, dentists and the wider practice team.
• Confidently managing reception when the Practice Manager is unavailable.
• Supporting sterilisation and infection control when required following structured training.
• Working closely with the clinical team to help maintain an efficient practice flow.

Skills

Dental reception experience

Dental assisting experience

Patient-facing skills

Team collaboration

Dental software (D4W) experience

Education

Certificate III/IV in Dental Assisting

Tools

D4W dental software

Job description

Abano Healthcare's West Pymble Dental Surgery is seeking a friendly dental receptionist to be the first point of contact, greet patients, manage appointments, answer phones, and handle enquiries with professionalism. You will support day-to-day reception duties and help maintain an efficient practice flow.

Join a long-established practice near West Pymble, with flexible permanent, part-time, and casual opportunities.