Dental Assistant / Receptionist – Full-Time & Part-Time

Total Care Dental; Mount Warrigal; On-site; AUD 52,000 - 65,000; Full time

Job summary

Total Care Dental and Collins Street Dental are hiring Dental Assistants/Receptionists to join our friendly teams across two practices. This full-time and part-time role spans reception, dental assisting, sterilisation and patient care.

You’ll work closely with dentists and reception teams to ensure a welcoming, seamless patient experience from first contact to follow-up care. Applicants with 1+ years in the dental industry and experience in assisting or reception are preferred.

Qualifications

• 1+ years' experience in dental industry preferred
• Experience in dental assisting and/or reception is highly regarded
• Knowledge of CareStack software is an advantage
• Excellent communication and customer service skills
• Confident and comfortable interacting with patients
• Energetic, organised and proactive in a fast-paced environment
• Reliable and willing to work across two locations

Responsibilities

• Answering phone enquiries and assisting patients with appointment bookings
• Managing patient enquiries and providing friendly, professional customer service
• Reception administration, accounts and processing payments via EFTPOS and HICAPS
• Preparing treatment rooms, patients and equipment for dental procedures
• Chairside assisting and supporting dentists during treatment
• Instrument sterilisation and maintaining infection control standards
• Assisting with the general organisation and smooth day-to-day running of the practices
• Building positive relationships with patients and helping them feel comfortable and well cared for
• Working collaboratively with the teams across Total Care Dental and Collins Street Dental

Skills

Customer service

Reception duties

Dental assisting

Communication

Team player

Tools

CareStack

Job description

Dental Assistant / Receptionist – Full-Time & Part-Time

Total Care Dental & Collins Street Dental are looking for Dental Assistant/Receptionists to join our friendly teams.

We are currently seeking both full-time and part-time team members to work across our two practices, Total Care Dental and Collins Street Dental.

This is a varied role suited to someone who enjoys working with people and being part of a busy, supportive dental team. You will work across both reception and dental assisting, helping ensure our patients receive a welcoming and seamless experience from the moment they contact the practice through to their treatment and follow-up care.

You will work closely with our dentists, clinical team and reception team, while also playing an important role in sterilisation, infection control and maintaining the high standards of cleanliness and organisation expected across our practices.

About the Role

• Answering phone enquiries and assisting patients with appointment bookings

• Managing patient enquiries and providing friendly, professional customer service

• Reception administration, accounts and processing payments via EFTPOS and HICAPS

• Preparing treatment rooms, patients and equipment for dental procedures

• Chairside assisting and supporting our dentists during treatment

• Instrument sterilisation and maintaining infection control standards

• Assisting with the general organisation and smooth day-to-day running of the practices

• Building positive relationships with patients and helping them feel comfortable and well cared for

• Working collaboratively with the teams across Total Care Dental and Collins Street Dental

We are open to applicants seeking full-time or part-time employment, with flexibility depending on availability and the needs of our practices.

About You

• 1+ years' experience working within the dental industry is preferred but not essential

• Experience across dental assisting and/or reception is highly regarded

• Knowledge of CareStack software is an advantage

• Excellent communication and customer service skills

• Confident and comfortable interacting with patients

• Energetic, organised and proactive, with the ability to work in a fast-paced environment

• Reliable and willing to work as part of a team across both locations

• A caring and friendly personality with a genuine focus on patient care