Dental Assistant/Receptionist

Dr Sara Byrne; Melbourne; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Training provided

Opportunity for permanent part-time

Job summary

Collins Street Specialist Periodontal Team is seeking an experienced and professional Receptionist/Dental Assistant to join our busy periodontal practice on Collins Street. This role blends reception and clinical assisting to support the Principal Periodontist and our OHTs.

The position is initially casual with up to four days per week, with potential to transition to permanent part-time. Praktika dental software experience is preferred, with training provided.

Qualifications

• At least two years' experience in dental assisting or dental reception.
• Certificate III in Dental Assisting.
• Confidence working in a busy front desk environment.
• Excellent organisational skills and high attention to detail.
• Communicate clearly and professionally with patients and team members.
• Ability to multitask, prioritise competing demands and work efficiently under pressure.
• A positive, flexible attitude and the ability to work both independently and as part of a team.
• A genuine commitment to patient care, confidentiality, and professionalism.

Responsibilities

• Welcome and assist patients in a warm and professional manner.
• Managing appointments, recalls, and daily schedules with accuracy and efficiency.
• Coordinating bookings across multiple clinicians.
• Respond to telephone and email enquiries promptly and professionally.
• Processing payments and health fund claims.
• Prepare patient reports and manage electronic records, including uploading documents into Praktika.
• Maintain an organised, efficient, and welcoming reception area.
• Assist the Periodontist and Oral Health Therapist during clinical procedures, including chair-side support and instrument sterilisation.
• Prepare and maintain treatment rooms, instruments, and clinical equipment in accordance with infection prevention and control procedures.

Skills

Patient service

Front desk operations

Multitasking

Teamwork

Calm under pressure

Education

Certificate III in Dental Assisting

Tools

Praktika dental software

Job description

An Exciting Opportunity to Join Our Collins Street Specialist Periodontal Team

We are seeking an experienced and professional Receptionist/Dental Assistant to join our busy Periodontal specialist practice located on Collins Street. This is a varied role offering the opportunity to combine your reception and administrative skills with clinical assisting.

The position is initially casual with up to four days per week available (Monday – Thursday). There is also an opportunity for the role to transition to permanent part time, depending on the needs of the practice and mutual suitability.

About the Role

As the first point of contact for our patients, you will help ensure every patient feels welcome, supported and well cared for. Working closely with our Principal Periodontist and our OHT's, you will contribute to both the administrative and clinical operations of the practice.

Key responsibilities include:

• Welcome and assist patients in a warm and professional manner.
• Managing appointments, recalls, and daily schedules with accuracy and efficiency.
• Coordinating bookings across multiple clinicians.
• Respond to telephone and email enquiries promptly and professionally.
• Processing payments and health fund claims.
• Prepare patient reports and manage electronic records, including uploading documents into our dental software system, Praktika.
• Maintain an organised, efficient, and welcoming reception area.
• Assist the Periodontist and Oral Health Therapist's during clinical procedures, including chair-side support and instrument sterilisation.
• Prepare and maintain treatment rooms, instruments, and clinical equipment in accordance with infection prevention and control procedures.

Experience with Praktika dental software is preferred; however, training will be provided.

About You

You are a dependable, personable, and proactive team member who takes pride in delivering excellent Patient service. You enjoy a variety in your work, can confidently move between reception and clinical duties, and remain calm and organised in a busy practice.

To be successful in this role, you will have:

• A minimum of two years' experience in dental assisting or dental reception.
• Certificate III in Dental Assisting.
• Confidence working in a busy front desk environment.
• Excellent organisational skills and high attention to detail
• Communicate clearly and professionally with patients and team members.
• The ability to multitask, prioritise competing demands and work efficiently under pressure.
• A positive, flexible attitude and the ability to work both independently and as part of a team.
• A genuine commitment to patient care, confidentiality, and professionalism

What We Offer

• A supportive and professional team environment.
• A varied role combining clinical assisting and administration.
• The potential for permanent part-time employment as the role develops.