Delivery Manager - Cloud & Compute

Nec Australia Pty Ltd; Melbourne; On-site; AUD 180,000 - 230,000; Full time

Job summary

NEC Australia Pty Ltd is seeking an experienced Delivery Manager – Cloud & Compute to lead end-to-end delivery of managed technology services for enterprise and government customers. This senior role focuses on customer outcomes, service performance and governance across cloud, digital workplace and core infrastructure.

You will lead multidisciplinary teams, partner with architecture, security, networks and commercial teams, and drive standardisation, automation and continuous improvement across

Qualifications

• Extensive IT managed services and cloud/infra leadership experience.
• Strong stakeholder management and executive communication capabilities.
• Proven track record delivering complex managed services across enterprise/government.

Responsibilities

• Own end-to-end delivery outcomes across cloud, digital workplace and core infrastructure services.
• Ensure achievement of SLAs, KPIs and security obligations.
• Act as senior escalation point for operational, technical and service delivery issues.
• Lead technical managers and multidisciplinary teams across multiple customers and platforms.
• Build trusted relationships with customer executives and stakeholders.
• Oversee service transitions, onboarding and handover of platforms.
• Establish clear ownership, governance forums and operational controls.
• Drive platform modernisation, automation and cost-efficiency initiatives.
• Partner with architecture, security, networks, service management and commercial teams.
• Manage service profitability, budgets and workforce planning.
• Oversee lifecycle activities including capacity, patching and DR.

Skills

Leadership

Cloud & Compute

ITIL

Stakeholder management

Delivery management

Job description

About the role

NEC Australia is seeking an experienced Delivery Manager – Cloud & Compute to lead the end-to-end delivery of managed technology services across enterprise and government customers. This senior leadership role is accountable for customer outcomes, service performance, operational governance, financial management, workforce capability and continuous improvement across cloud, digital workplace and core infrastructure services.

Based in Adelaide, you will lead multidisciplinary teams delivering cloud, digital workplace and core infrastructure services. You will work closely with customers, architecture, security, networks, field services, service management, commercial teams and delivery partners.

This is an opportunity to shape cloud and infrastructure strategy, strengthen transition and operational readiness, and drive standardisation, automation, security and service maturity across complex managed environments.

Why Join NEC?

• Lead Cloud & Compute services for enterprise and government customers

• Shape platform strategy, service governance and customer delivery outcomes

• Drive transition, automation, security uplift and operational improvement

• Develop capable teams across cloud, digital workplace and core infrastructure services.

• Join a global technology organisation focused on innovation and customer success

The Opportunity

As Delivery Manager – Cloud & Compute, you will be accountable for the operational performance, governance, commercial management, risk posture and continuous improvement of a portfolio of cloud, digital workplace and core infrastructure services.

You will lead integrated delivery teams; maintain trusted customer relationships; oversee contractual commitments; support new service onboarding and transition; and ensure platforms are secure, supportable, cost-effective and aligned with customer and business objectives.

A key focus of the role is improving delivery through clear ownership, standardised operating models, automation, proactive risk management, effective capacity and lifecycle planning, and strong collaboration across technical and service management functions.

Key Responsibilities

• Own end-to-end delivery outcomes across cloud, digital workplace and core infrastructure services.

• Ensure achievement of contractual SLAs, KPIs, security obligations and customer satisfaction targets

• Act as the senior escalation point for operational, technical and service delivery issues

• Lead technical managers, team leaders and multidisciplinary engineering teams across multiple customers and platforms

• Build trusted relationships with customer operational, technology and executive stakeholders

• Oversee service transition, onboarding, operational acceptance and handover of new or changed platforms

• Establish clear service ownership, RACI models, governance forums, delivery standards and operational controls

• Drive platform modernisation, automation, standardisation and operational efficiency initiatives

• Partner with architecture, security, networks, service management, projects, sales, presales and commercial teams

• Manage service profitability, budgets, licensing, recharge, resource demand, utilisation and workforce planning

• Oversee lifecycle activities including capacity, currency, patching, vulnerability remediation, upgrades, disaster recovery and vendor support

• Identify, assess and manage delivery, operational, commercial, security and technology risks

• Develop capability through recruitment, coaching, succession planning, performance management and role clarity

• Support customer growth by identifying service improvements, additional capability needs and sustainable delivery opportunities

• Champion a culture of accountability, collaboration, customer focus and continuous improvement

About You

You are a practical, commercially aware technology delivery leader who can connect customer priorities, engineering capability and business outcomes. You are comfortable operating across strategic planning, service governance and day-to-day operational delivery in complex managed environments.

You'll bring:

• 8+ years' experience in IT managed services, infrastructure, cloud or operational leadership roles

• Proven leadership across multidisciplinary teams supporting cloud, digital workplace and core infrastructure platforms.

• Strong customer relationship, stakeholder management and executive communication capability

• Demonstrated experience managing complex managed services, operational commitments and competing priorities

• Experience with service transition, onboarding, governance, RACI development and operational acceptance

• Working knowledge of cloud, digital workplace, identity, virtualisation and core infrastructure technologies.

• Experience leading lifecycle, patching, vulnerability, disaster recovery, capacity and platform improvement activities

• Strong financial, commercial, licensing, supplier and workforce management skills

• A practical approach to automation, standardisation, risk reduction and continuous improvement

• Exceptional problem-solving, decision-making, negotiation and communication abilities

• Experience operating in matrix-based organisations and highly regulated customer environments

• ITIL certification or equivalent service management experience

What Success Looks Like

In this role, you'll be recognised for:

• Delivering trusted customer outcomes across Cloud & Compute services

• Maintaining secure, stable and supportable platforms with strong operational governance

• Improving service performance, financial sustainability and workforce capability

• Successfully transitioning new services and changes into operations

• Reducing risk and technical debt through lifecycle planning, patching, vulnerability management and platform modernisation

• Increasing automation, standardisation and clarity of ownership

• Developing high-performing teams, technical leaders and succession pathways

• Building a culture of accountability, collaboration and continuous improvement