Delivery Coordinator Audi

Penfold Group; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Permanent full‑time role

Training opportunities

Staff discounts

Collaborative team culture

Visible impact on customers

Job summary

Penfold Motor Group is seeking a Delivery Coordinator for the New Vehicles team at its Doncaster dealership in Victoria. The role focuses on ensuring smooth, timely handovers and a memorable customer experience.

You will coordinate deliveries end to end, liaise with sales, finance, and workshop, and prepare vehicles and documents for handover. A Victorian driver licence is essential and you’ll build relationships with customers during pre-delivery.

Qualifications

• Previous experience in a coordination, administration, or customer-facing role.
• Clear and consistent communication with customers and colleagues.
• Familiarity with the automotive retail environment or quick learner.
• Highly organised with ability to manage multiple deliveries and priorities.
• A current Victorian driver licence is essential.

Responsibilities

• Coordinate new vehicle deliveries end to end, giving you full visibility of the sales process and ownership of the customer experience.
• Liaise with the sales team, finance, and the workshop to keep every vehicle on track for its delivery date.
• Prepare vehicles and documentation ahead of handover for a professional and consistent experience.
• Build relationships with customers during the pre-delivery phase, keeping them informed and excited about their new vehicle.
• Identify opportunities to improve delivery workflows and contribute ideas to increase team efficiency.

Skills

Coordination

Administration

Customer-facing

Communication

Detail-oriented

Organised

Driver licence (Victorian)

Tools

Automotive retail knowledge

Job description

If you take pride in keeping things organised and love the moment a customer drives away happy, this role was made for you. Penfold Motor Group is looking for a Delivery Coordinator to join the New Vehicles team at its Doncaster dealership.

About the role:

As the Delivery Coordinator, you are the person who brings the new vehicle journey together, making sure every handover is smooth, timely, and memorable for the customer.

You will also:

• Coordinate new vehicle deliveries end to end, giving you full visibility of the sales process and a real sense of ownership over the customer experience
• Liaise with the sales team, finance, and the workshop to keep every vehicle on track for its delivery date
• Prepare vehicles and documentation ahead of handover, so every customer receives a professional and consistent experience
• Build relationships with customers during the pre-delivery phase, keeping them informed and excited about their new vehicle
• Identify opportunities to improve delivery workflows, contributing ideas that make the team more efficient

About You:

You are someone who thrives on detail and genuinely enjoys being the point of contact that people rely on to get things done.

More about you:

• Previous experience in a coordination, administration, or customer-facing role gives you a strong foundation to step into this position with confidence
• Your communication skills are clear and consistent, whether you are speaking with a customer or following up internally with a colleague
• Familiarity with the automotive retail environment, or a strong desire to learn it quickly, will help you add value from day one
• Highly organised with the ability to manage multiple deliveries and priorities without letting the details slip
• A current Victorian driver licence is essential, as you will be involved in the movement and preparation of vehicles on site

The benefits:

Penfold Motor Group offers a supportive team environment where your contribution to the customer experience is genuinely valued.

Benefits include:

• A permanent, full-time role with stability in a well-established dealership group
• Access to manufacturer and group training, helping you grow your automotive knowledge over time
• Staff discounts across vehicles and services within the Penfold Motor Group network
• A collaborative team culture where your ideas about improving the delivery process are welcomed
• The satisfaction of working in a customer-facing role where you see the direct result of your work every time a customer drives away

Penfold Motor Group is a proud Australian-owned business and part of the Peter Warren Automotive Holdings family. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 330 dedicated employees across multiple locations in Victoria, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise.

We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.