Delivery Manager — Fintech SaaS Implementations

White Bay

Sydney

On-site

AUD 120,000 - 150,000

Full time

3 days ago

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Job summary

White Bay is seeking a hands-on Delivery Manager to lead complex platform implementation projects for enterprise customers in a fast-growing Australian fintech environment. You will own customer-facing delivery from planning through to go-live and post-go-live support, coordinating internal teams and senior stakeholders to ensure governance, clear communication and commercial control.

You will work with implementation consultants, business analysts, product and engineering teams to manage scope,

Qualifications

Experience delivering software/SaaS/platform implementation projects.
Confidence managing governance, risks, issues and dependencies.
Experience working with technical, product, QA or implementation teams.
Commercial awareness across scope, budgets, change requests or delivery trade-offs.

Responsibilities

Own end-to-end delivery of customer implementation projects across a complex SaaS/platform environment.
Manage project plans, milestones, risks, issues, assumptions and dependencies.
Lead delivery governance, stakeholder reporting and regular customer updates.
Coordinate internal teams across configuration, data, integrations, testing, release and go-live readiness.
Manage scope, priorities, delivery trade-offs and change requests.
Build trusted relationships with customer stakeholders and internal delivery teams.
Identify delivery risks early and drive practical resolution.
Support UAT, release planning, go-live and post-go-live transition.
Ensure customer expectations are managed clearly and commercially.
Work closely with the Delivery Manager Lead to improve delivery consistency and project outcomes.