Deli Manager

IGA; Kempsey; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible work arrangements

Comprehensive training and development

Discounts on in-store purchases

Opportunities for career advancement

Job summary

Central Kempsey IGA is seeking a Deli Manager to lead the Deli team and support the Store Manager with daily operations. You will oversee rostering, ordering, inventory control and QA while delivering outstanding service.

This role requires hands-on leadership in a fast-paced, customer‑centric environment, strong communication, staff training, and a commitment to safety and compliance. RSA is essential and you may step into supervisory duties as needed.

Qualifications

• Proven experience in a retail management or supervisory role.
• Strong deli/food service expertise and a passion for service.
• Excellent problem-solving, decision-making and people management skills.

Responsibilities

• Manage the Deli department, including staff rostering, ordering, inventory control, and quality assurance.
• Provide exceptional customer service and create a positive shopping experience for customers.
• Identify opportunities for process improvements and contribute to the store's strategic growth plans.
• Ensure compliance with health, safety and regulatory requirements.
• Lead, train and develop the Deli team, fostering a positive and productive work environment.

Skills

Staff rostering

Customer service

People management

Communication

Retail systems

Tools

Retail systems

Job description

This is a full-time role at the Central Kempsey IGA store located in Kempsey, NSW 2440. As the Deli Manager, you will play a key role in supporting the Store Manager and Assistant Manager with Supervisory roles in the day-to-day operations of the business and leading the Deli team.

What you'll be doing

Manage the Deli department, including staff rostering, ordering, inventory control, and quality assurance

Provide exceptional customer service and create a positive shopping experience for customers

Identify opportunities for process improvements and contribute to the store's strategic growth plans

Ensure compliance with all relevant health, safety, and regulatory requirements

Lead, train, and develop the Deli team, fostering a positive and productive work environment

What we're looking for

Proven experience in a retail management or supervisory role, preferably within a supermarket or grocery environment

Strong deli/food service expertise and a passion for delivering exceptional customer service

Excellent problem-solving, decision-making, and people management skills

Ability to work efficiently in a fast-paced, customer-centric environment

Strong communication and interpersonal skills to effectively engage with customers, team members, and stakeholders

Enthusiasm for continuous improvement and a willingness to learn and adapt

Proficiency in using retail systems and technology

RSA is essential for Flexibility during shifts

The ability to take on Supervisor if required is essential.

What we offer

At Central Kempsey IGA, we are committed to providing a supportive and rewarding work environment. We offer competitive remuneration, opportunities for career development, and a range of employee benefits, including:

• - Flexible work arrangements
• - Comprehensive training and development programs
• - Discounts on in-store purchases
• - Opportunities for career advancement

About us

Central Kempsey IGA is a family-owned and operated supermarket, proudly serving Kempsey and the Macleay community.We are committed to providing our customers with high-quality products, exceptional service, and a welcoming shopping experience. As an employer, we value our team members and strive to create a positive and inclusive work environment where everyone can thrive.