DELI MANAGER

New Farm Deli & cafe; City of Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Staff discounts

Flexible scheduling

Career growth

Full-time role

Supportive culture

Job summary

New Farm Deli & Cafe in New Farm, QLD 4005, is seeking an experienced Deli Manager to lead our deli operations and provide outstanding customer service. This full-time role focuses on staff supervision, inventory management, and maintaining high standards of quality and presentation in a busy retail environment.

You will guide a team, manage stock, ensure food safety compliance, and deliver a superior customer experience while driving profitability for the business.

Qualifications

• Proven experience managing a deli or food service in retail.
• Strong knowledge of meats, cheeses, prepared foods.
• Ability to supervise and motivate a team for service excellence.
• Excellent customer service and communication skills.
• Understanding of food safety and health regulations.
• Organised with multitasking in a fast-paced environment.

Responsibilities

• Oversee daily deli operations and uphold food safety, hygiene and presentation.
• Supervise, train, schedule and motivate deli staff for exceptional service.
• Manage inventory, ordering and stock rotation to minimise waste.
• Monitor food costs while maintaining quality and margins.
• Prepare and serve deli products with expertise and attention to detail.
• Ensure compliance with food handling regs and company policies.
• Handle cash and POS operations accurately.
• Build relationships with customers through personalised recommendations.
• Identify opportunities to enhance offerings and menu items.
• Report to management on performance and customer feedback.

Skills

Deli management

Team leadership

Customer service

Food safety

Inventory control

POS systems

Education

Food Safety Certification

Tools

POS systems

Inventory software

Job description

About the role

New Farm Deli & Cafe is seeking an experienced and dynamic Deli Manager to lead our deli operations and deliver exceptional service to our valued customers. This is a full-time position based in New Farm, QLD 4005. As Deli Manager, you will oversee all aspects of deli operations, including staff supervision, inventory management, food quality standards and customer service excellence. You will play a crucial role in ensuring our deli remains a thriving hub within the community whilst maintaining our reputation for quality products and outstanding customer experience.

Key responsibilities

• Oversee daily deli operations and maintain high standards of food safety, hygiene and presentation
• Supervise, train, schedule and motivate deli staff to ensure exceptional customer service and operational efficiency
• Manage inventory, ordering and stock rotation to minimise waste and maintain product availability
• Monitor and control food costs whilst maintaining quality standards and profit margins
• Prepare and serve deli products including meats, cheeses and prepared foods with expertise and attention to detail
• Ensure compliance with all food handling regulations, health codes and company policies
• Handle cash handling and point-of-sale operations accurately and securely
• Build and maintain strong customer relationships through personalised service and product recommendations
• Identify opportunities to enhance deli offerings and develop new menu items or promotions
• Report to management on operational performance, staffing issues and customer feedback

What we're looking for

• Proven experience managing a deli or food service department within a retail environment
• Strong knowledge of deli products including meats, cheeses, prepared foods and related offerings
• Demonstrated ability to supervise and lead a team effectively, fostering a positive and collaborative work environment
• Excellent customer service skills with the ability to build rapport and handle customer inquiries professionally
• Sound understanding of food safety, hygiene regulations and health code compliance
• Strong organisational and time management skills with the ability to multitask in a fast-paced environment
• Proficiency with point-of-sale systems and inventory management software
• Attention to detail and commitment to maintaining high standards of cleanliness and presentation
• Reliable, punctual and able to work a flexible schedule including early mornings, evenings and weekends as required
• Relevant qualifications such as Food Safety Certification or equivalent are highly desirable

About us

New Farm Deli & Cafe is a beloved neighbourhood destination dedicated to providing quality products and warm hospitality. We are committed to sourcing premium deli items and creating a welcoming environment where customers feel valued. Our team shares a passion for excellence, community connection and delivering memorable experiences. We pride ourselves on our local presence and the relationships we build with our customers and suppliers.

What we offer

• Competitive remuneration package reflecting your experience and expertise
• Opportunity to lead and develop a talented deli team
• Access to quality deli products and staff discounts
• Full-time employment with a stable, growing, family-run business
• A supportive workplace culture that values your contributions and professional growth
• Flexible scheduling options where possible to support work-life balance

If you are an experienced deli professional with a passion for quality products and exceptional customer service, we would love to hear from you.