Defence Software Support Specialist – NV2 (Canberra)

Kinexus; Canberra; On-site; AUD 120,000 - 140,000; Full time

Job summary

Kinexus is seeking a Software Support Specialist for a Defence Communications product, based in Canberra and on-site for a permanent role. The position requires an active NV2 security clearance and responsibility for L2/L3 technical support within a containerised environment on client sites.

You will become the technical SME, manage Defence customer relationships, support testing and upgrades, and collaborate with the product engineering team to resolve issues and improvements.

Qualifications

• NV2 security clearance (active or reinstatable) is required.
• At least 3 years in application or software support in a Defence environment.
• Knowledge of radio frequency (RF) is highly appreciated.
• Experience dealing with Defence uniformed and public servant stakeholders.
• Strong written and verbal communication skills.

Responsibilities

• Be the SME and master user for a specialised communications/RF product.
• Resolve L2/L3 issues and coordinate with product engineering for L4.
• Support software testing and upgrade rollouts.
• Write, maintain and update technical support documentation.
• Manage Defence relationships and be the on-site face with Defence customers.

Skills

NV2 clearance

Defence experience

RF knowledge

Technical support

Communication skills

Job description

Kinexus is seeking a Software Support Specialist for a Defence Communications product, based in Canberra and on-site for a permanent role. The position requires an active NV2 security clearance and responsibility for L2/L3 technical support within a containerised environment on client sites.

You will become the technical SME, manage Defence customer relationships, support testing and upgrades, and collaborate with the product engineering team to resolve issues and improvements.