Defence Software Support Specialist (NV2) Canberra

Kinexus; South Canberra; On-site; AUD 120,000 - 140,000; Full time

Job summary

Kinexus is recruiting a Software Support Specialist to act as the technical SME for a containerised product recently deployed into the Defence Secret Network. Based in Canberra, you will provide L2 and L3 support on client sites and liaise with Defence customers to drive improvements and upgrades.

You will be the face of Kinexus on-site, manage Defence relationships and deliver clear technical documentation, while coordinating with product engineering on complex issues and testing activities.

Qualifications

• Minimum 3 years of software support in Defence.
• NV2 clearance required.
• RF knowledge advantageous.
• Strong written and verbal communication skills.
• Experience with Defence stakeholders.

Responsibilities

• Be the SME and master user for a specialised product.
• Provide L2/L3 support and coordinate with engineering for L4 issues.
• Support software testing and upgrade rollouts.
• Write, maintain and update technical support documentation.
• Manage Defence relationships, being the face of the business on-site.

Skills

NV2 clearance

Defence environment experience

L2/L3 technical support

RF knowledge

Stakeholder management

Technical documentation

On-site support

Job description

Kinexus is recruiting a Software Support Specialist to act as the technical SME for a containerised product recently deployed into the Defence Secret Network. Based in Canberra, you will provide L2 and L3 support on client sites and liaise with Defence customers to drive improvements and upgrades.

You will be the face of Kinexus on-site, manage Defence relationships and deliver clear technical documentation, while coordinating with product engineering on complex issues and testing activities.