Defence Client Services Manager | Service Delivery Leader

MSS Security; Canberra; On-site; AUD 120,000 - 150,000; Full time

Job summary

MSS Security in Canberra seeks a Business Manager Client Service - Defence to lead and optimise service delivery for the Defence portfolio. You will work with a collaborative team to build strong relationships with internal stakeholders and ensure exceptional customer service.

The role focuses on workforce management, recruitment support, service delivery monitoring, and continuous improvement to meet contract requirements.

Qualifications

• Experience in managing client service for defence or security contracts.
• Strong stakeholder engagement and communication skills.
• Ability to monitor and improve service delivery to meet contract requirements.

Responsibilities

• Workforce management to ensure service delivery complies with contract requirements.
• Support recruitment to maintain a pool of security-cleared personnel for demand and surge needs.
• Monitor service delivery quality and performance against contract standards.
• Identify and resolve non-performance or non-conformance, and drive improvement initiatives.
• Collate data and prepare contract service delivery reports.

Job description

MSS Security in Canberra seeks a Business Manager Client Service - Defence to lead and optimise service delivery for the Defence portfolio. You will work with a collaborative team to build strong relationships with internal stakeholders and ensure exceptional customer service.

The role focuses on workforce management, recruitment support, service delivery monitoring, and continuous improvement to meet contract requirements.