Defence Service Delivery Lead — Customer Outcomes & Transformation

Department of Defence

Perth

On-site

AUD 90,000 - 110,000

Full time

7 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

The Department of Defence is seeking an APS6 Service Delivery Manager at Fremantle, Leeuwin Barracks, WA to embed the branch's future operating model by supporting onboarding pathways, coaching-led performance management, and customer-centred service delivery practices.

You will shift focus from activity to meaningful outcomes and lead dispersed teams, overseeing service performance, workforce capability, and risk across Defence customer service.

Qualifications

Experience leading customer service teams across multiple channels.
Strong coaching and workforce development skills.
Ability to use data and feedback to drive service improvements.

Responsibilities

Lead and support Service Delivery Officers to deliver consistent and customer-focused outcomes across multiple service channels.
Build workforce capability through coaching, mentoring and performance development
Use operational data to identify improvement opportunities and address service risks.
Work collaboratively with stakeholders to resolve customer issues and support service reforms.

Skills

Leadership

Coaching

Performance management

Change management

Stakeholder communication

Job description

You will shift focus from activity to meaningful outcomes and lead dispersed teams, overseeing service performance, workforce capability, and risk across Defence customer service.

Get your free, confidential resume review.

or drag and drop your file here.