Debt Resolution Officer

TAFE Queensland; Brisbane; Sur place; AUD 70 000 - 90 000; Plein temps

Résumé du poste

TAFE Queensland is seeking a Debt Resolution Officer to join the Accounts Receivable team in Brisbane. The role focuses on debt management, monitoring customer accounts, and coordinating with collection agencies to ensure timely payments.

You will provide information to internal and external stakeholders, assist in preparing reports, and support continuous improvement in invoicing and debt management activities.

Qualifications

• Experience in debt management and accounts receivable processes.
• Strong knowledge of Excel and Word for reporting and correspondence.
• Ability to liaise with internal/external stakeholders and senior management.

Responsabilités

• Monitor customer accounts and aging to drive timely payments.
• Provide information and advice to stakeholders and internal teams.
• Coordinate with debt collection agencies per policy and procedure.
• Manage payment plans and monitor overdue accounts and dishonours.
• Prepare reports on receivables and KPIs.
• Support team with debt management and process improvements.

Connaissances

Debt management

Accounts receivable

Microsoft Excel

Microsoft Word

Communication skills

Teamwork

Outils

Accounts receivable systems

Description du poste

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training (VET) provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. Our award-winning training is delivered on campus, online, and in the workplace to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.

By working at TAFE Queensland, you can be part of a highly experienced workforce that is closely connected with their industries and dedicated to delivering best practices and innovative training.

As the Debt Resolution Officeryou will be responsible for:

• Provide efficient, timely and effective debt management services and contribute to the effective operations of the Accounts Receivable Team.
• Provide support to the Finance and other teams within the CFO portfolio as required.
• Provide information, advice and assistance to internal and external stakeholders.

This position reports to the Team Leader, Accounts Receivable.

This is a Permanent, Full-Time opportunity, unless otherwise determined.

The position will be based primarily at Mount Gravatt however you may be required to perform work at other TAFE Queensland campuses.

Key Responsibilities

• Monitor customer accounts, reviewing aging and at-risk accounts and undertake proactive debt recovery action via telephone, electronic and mail communication methods to facilitate prompt payment of overdue accounts.
• Provide high level account investigations as well provide verbal and written advice to senior management relating to the status of outstanding accounts
• Prepare debt referrals to debt collection agencies, in accordance with TAFE Queensland policies and procedures as well as co-ordinate queries between the agency and internal staff
• Proactively manage payment plans including monitoring and following up overdue payment plans and direct debit dishonours in accordance with TAFE Queensland policies and procedures.
• Maintain up to date information on the status of accounts and monitor and report on debt status.
• Assist team members with the management of customer accounts, debt collection activities and other team functions as required.
• Prepare recommendations for the write-off of irrecoverable debt write-off, providing all relevant information to enable appropriate and informed decision-making by TAFE Queensland.
• Prepare draft correspondence, reports and assist in the preparation and maintenance of work instructions.
• Perform duties to a high level utilising various software packages including word processing, spread sheeting, finance, banking and student administration systems.
• Proactively manage your own workflow taking ownership for the accurate completion of your work in accordance with applicable legislative, policy or procedural requirements, while ensuring day to day activities align with business operations.
• Identify opportunities for process improvements and implement measures that continually improve the performance of the invoicing and debt management team.
• Ensure day to day activities align with business operations
• Use critical listening skills, expert judgement and analysis to decide on the optimal approach with each debtor.
• Assist in the preparation of key reports on receivables and key performance indicators.
• Identify opportunities for process improvement and implement measures that continually improve the operations of the debt management function.
• Model and actively promote an ethical and safe work environment that supports a culture of zero harm and best practice regarding health, safety, wellness and sustainability.
• Work collaboratively, including provision of assistance as required, with other team members to ensure team priorities are met.
• Undertake other work across the broader Financial Services and CFO portfolio as directed.
• Contribute to the success of transformation and cultural change through promoting and modelling the values of Safety First, Working Together, Focusing on our Customer, Taking Responsibility and Showing Initiative.

How you will be assessed

• Demonstrates the ability to interpret and apply legislation, financial and administrative practices and procedures relating to debt management and general finance matters, in a service delivery environment.
• Well-developed knowledge of and skills in the utilisation of a variety of software packages and management information systems, with specific experience in finance (accounts receivable) systems and Microsoft Office programs (Excel and Word).
• Effective interpersonal skills including the ability to establish good working relationships, maintain confidentiality, communicate and negotiate effectively with internal and external stakeholders, and to operate effectively as a member of a team.
• Shows well developed analytical and conceptual skills through the ability to develop and maintain processes that improve service standards.
• Demonstrates an ability to provide appropriate advice to clients and management on accounts receivable and debt collection issues including demonstrated effectiveness in achieving goals within agreed guidelines and timeframes.

Highly Desirable Requirements

• Previous Debt Management experience would be desirable.

Job Reference Number

TQ2026-1138

For further information, please contact:

• Carmen Christophers
• Team Leader, Accounts Receivable
• ***************@tafeqld.edu.au