Business Development Administration Officer

TAFE Queensland; Gold Coast City; On-site; AUD 65,000 - 75,000; Full time

Job summary

TAFE Queensland is seeking a Business Development Administration Officer to provide comprehensive administrative support within the Business Development team at the Ashmore campus. The role includes data entry in CRM, handling enrolments, and facilitating efficient processes across Gold Coast campuses.

The successful candidate will assist with customer service, reporting, and contributing to operational improvements while upholding the organisation's values and culture.

Qualifications

• Experience in a similar administrative role.
• Knowledge of Vocational Education pathways and VETiS funding is desirable.

Responsibilities

• Provide administrative support to the Business Development portfolio.
• Input and maintain student data in the CRM.
• Assist enrolment processes and ensure compliance.
• Organise and prepare data for team reports.
• Handle enquiries via web, email and phone.
• Contribute to process improvements.
• Support transformation and cultural change.
• Promote values of showing initiative, working together, focusing on our customer and taking responsibility.

Skills

Administrative skills

CRM data entry

Microsoft Office

Communication

Customer service

Tools

CRM systems

Student Management Systems

Microsoft Office

Job description

Business Development Administration Officer

Business Development Admininstration OfficerTAFE at School

This is a full-time AO3 postion permanent primarily based at our Ashmore campus, with travel across our Gold Coast campuses required. The role reports to the Manager, Commercial Sales, Business Development.

As the Business Development Administration Officer, you will play a key role in supporting the Business Development portfolio within the TAFE at School team, delivering efficient, responsive and high-quality administrative support.

About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training (VET) provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. Our award-winning training is delivered on campus, online, and in the workplace to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.

By working at TAFE Queensland, you can be part of a highly experienced workforce that is closely connected with their industries and dedicated to delivering best practices and innovative training.

Key responsibilites

• Provide a range of administrative services to support the TAFE at School team within the Business Development portfolio.
• Input and maintain student data for accounts in the Customer Relationship Management System for TAFE at School.
• Support Business Development with the stated enrolment process and ensure compliance with all processes.
• Undertake assigned day-to-day activities aligned with business operational requirements, contributing to successful team outcomes.
• Organise and prepare relevant data and information required for the Tafe at School team reports.
• Service incoming TAFE at School course and enrolment enquiries from the web, emails and phone.
• Actively contribute to improvement in operational processes and practices.
• Contribute to the success of transformation and cultural change through promoting and modelling the established values of Showing Initiative, Working Together, Focusing on our Customer and Taking Responsibility.

How you will be assessed

Within the context of the role description above, the ideal applicant will be someone who has the following key capabilities:

• Well-developed communication and interpersonal skills including the ability to effectively liaise with a diverse range of clients, students and staff.
• Demonstrated proficiency using diverse software and databases, including Customer Relationship Management systems or Student Management Systems, and Microsoft applications.
• Demonstrated ability to coordinate and prioritise the delivery of effective administrative services in an environment of strict and competing deadlines with a focus on quality client service outcomes.
• Understanding of, or the ability to rapidly acquire knowledge of, the business development and commercial aspects of Vocational Education and Training funding and pathways.
• Demonstrated initiative, reliability and the ability to thrive working autonomously within a dynamic team environment.

About you

This position does not have any mandatory qualifications or requirements. Demonstrated experience in a similar role with an understanding of Vocational Education pathways and VETiS funding is highly desirable.

Closing Date:

4:00pm, Tuesday, 10 November 2027

Job Reference Number:

TQ2026-1088

Job Contact:

Kylie Fletcher | Manager, Commercial Sales, Business Development| **************@tafeqld.edu.au